First, the hotel was clean. Breakfast area was clean and prompt (we had to leave by 6:30 each morning and breakfast was ready by 6 - thank you!). Front desk staff upon check in/check out was great. However, when we booked the room, we were told we would have a Fridge and microwave. When we arrived, no fridge or microwave. We asked the front desk, they apologized, they didn't have any available. Since we planned on a fridge, we had perishable food with us, needless to say, the ice machine worked overtime this weekend!
The other problem I guess would be with Housekeeping and how the front desk handles complaints. We stayed Friday, Saturday and Sunday. Upon our return to the room on Saturday, the garbage was not emptied, the dirty wash clothes were still left in the bathtub (which means they didn't wash that!) and shampoo/conditioner was not replaced. I was greatly disappointed. I always stay at Hilton brand hotels because we have had good luck with them, but this was disappointing. I called the front desk, as I felt this was unacceptable. The girl was polite but said it was a housekeeping issue and she would empty the trash if I wanted, but really didn't have any resolution to the problems. She said she would inform her manager, but we never heard from management. Just very disappointing in the cleaning. I haven't had this experience in any other hotel. I would expect they would not offer to pick up the trash, but demand it. I also would expect them to have someone come up and actually clean the room.
Lastly, the pool is located in an odd area. You have to either come out the front entrance and walk around the pool area to get in - or walk most of the way down the 1st floor hallway past all of the rooms to go out a side door and follow the sidewalk. Strange design.
- Official Description (provided by the hotel):
- The recently renovated Hampton Inn New Bedford/Fairhaven is located in a charming New England town on Buzzards Bay, right across the harbor from New Bedford. With easy access off I-195 at Exit 18, the Hampton is nestled between numerous local businesses, shops, and restaurants. ... more less
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- Also Known As:
- Hampton Inn New Bedford / Fairhaven Hotel Fairhaven
- Hampton Inn Fairhaven
- Fairhaven Hampton Inn