Let me first say I have stayed at the Harbor View for years with no problems. That being said, there is nothing that could be said for the lack of action, compassion, or ability of the staff at the front desk or the "director of bookings."
Long story short, we had raw sewerage coming up from the sink to the point the bathroom and part of the bedroom were flooded. It took 3 calls to get someone to the room to fix the problem. Once the problem was "fixed" it took over 2 hours to get the cleaning staff to the room and yet another call to the front desk. Over 8 hours with not being able to brush teeth, take a shower or use a toilet. When we came back from 3 hours after all this, the sewerage came back again. We were finally moved to another room. I asked to speak to the general manager to which the snippy clerk at the front desk exclaimed, "we DO NOT have a general manager!" After asking who was in charge she finally told me of a Director of Booking. I told them I wanted a courtesy call from this individual who they would not give me their name. It has been over 2 weeks and I have still not received a call, email or anything. Again, I have stayed here before with no incident but this is unbelievable! For the money spent I can't believe of the ineptitude of the staff. Save your money and stay somewhere else on MV!
- Official Description (provided by the hotel):
- The Harbor View Hotel offers guests spectacular views of the harbor, Chappaquiddick Island, and Edgartown light house. The resort sits at the end of North Water Street in Edgartown where it has welcomed families and returning guests for more than 100 years. Only minutes from downtown Edgartown, that offers its' guests an array activities from biking, shopping, dining, and more. ... more less
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- Also Known As:
- Harbor View Hotel Edgartown, MA - Martha's Vineyard
- Harbor View Hotel And Resort
- Harbor View Edgartown