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“Rude Service, Inexperienced Staff, Used Sheets on Beds”
Review of Harbor View Hotel

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Harbor View Hotel
Ranked #2 of 4 Hotels in Edgartown
Certificate of Excellence
Newport, Rhode Island
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Rude Service, Inexperienced Staff, Used Sheets on Beds”
Reviewed January 19, 2014

Our family stayed at the Harbor View this past August. The location and views are fantastic, but that is all this hotel has to offer. The front desk over charged out account $4000.00 + and was very slow and rude about correcting their error. Middle management is incompetent and the manager was disinterested in returning calls.The problem took weeks to be resolved. We found a pink child's shirt inside one of the beds indicating that the sheets had not been changed since the previous guests had stayed. Sadly, we made the discovery after sleeping in the bed. The room was not ready for the promised check in time. The breakfast offerings were good, but the service was provided by inexperienced exchange students who were confused and generally not interested in making the dining experience enjoyable. Lock up your credit cards and run away form this $800.00+ a night-(mare) hotel!

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  • Stayed August 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
9 Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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English first
London, United Kingdom
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 11, 2014

This is our second stay at the Harbor View. The first time we shared a cottage with friends. This time we were on vacation as a couple and stayed in the main hotel - with a small balcony and a view of the lighthouse. The staff are very welcoming and we have found the service to be excellent on both visits. The decor is traditional New England in the bedrooms - bags of character. Our bathroom was on the small side. Lovely location, easy access to Edgartown, which we found picturesque and enjoyed walking around very much.

The main restaurant was closed during our stay so could not comment on the food. Overall our stay was wonderful and very few negatives on the hotel. Intend to come back.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
1 Thank joanneh77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 4, 2014 via mobile

We stayed here for two nights on December 30 and 31 in a one bedroom cottage. The cottage was beautiful with a fireplace, a fully furnished kitchen, a large bathroom, a washer/dryer (laundry supplies provided), a comfortable and large living room and a large dining table. The master BR was separated from the living area and there was a sleeper couch for our 14 year old daughter. Two flat screen TVs and a DVD player. Plus two porches. On NYE, we were able to walk to the front of the property to view fabulous fireworks at midnight, ignited over the harbor and one of the many lighthouses (which was decorated for the holidays). An all around great stay at the Harbor View Hotel.

Stayed December 2013, traveled with family
Helpful?
Thank Grace C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry Ct
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 31, 2013

We have been going to the Vineyard after Christmas for many years. We use to stay at the Clarion. After issues with the Clarion last year, we decided to try the Harbor View. Much to our surprise, the prices were almost the same as the Clarion. The stay on the other hand was so much better than the Clarion. From the moment we checked in, we had a wonderful stay. The room was very, very clean and all employees we encountered were very professional, yet had great personalities. I would recommend the Harbor a View to anyone going out. If you have stayed elsewhere, try this place, you will not regret it.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The-Step-Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 1 Contributor
3 reviews
Reviewed December 19, 2013

December, 2013 visit: We have stayed a hand full of times at the Harbor View and each time, we were very pleased with the hotel as well as the staff. This last visit, we were put in a room by the pool. The corridor had a foul smell to it and the room was freezing (heat was not working adequately). I called the front desk and Donny answered and immediately corrected the problem by moving us to the main house. Problem solved without any issue! That is my idea of a well run hotel. Great job Donny. We'll be back and hope to find you and your smile waiting for us. Thanks so much!

  • Stayed December 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank 971Guest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level 6 Contributor
134 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 15, 2013

Spent the weekend here in December for a girls weekend getaway. AMAZING! The hotel was decorated for the holidays and was just beautiful. The location is fabulous, walking distance to restaurants and bars in "downtown" Edgartown. The hotel has a great bar, Henri's where you can also see the Edgartown Lighthouse that was also all lit up for the holidays. Rooms were spacious, clean, modern and the beds extremely comfortable. I can imagine that this would be a great place to stay in the summer as well. Wrap around porch with gorgeous views where you can sit and sip a cocktail or just take in the scenery. They also have a large outdoor pool area and 24 hour gym. Highly recommend for couples to get away, honeymoon, families or friends weekend away too! Definitely plan on coming back!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmyra, New Jersey
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 7, 2013

I saw some of the negative reviews and was pleasantly surprised when we arrived last night. As it was important that everything be perfect. I was secretly surprising my boyfriend for his birthday. We had a little issue with our reservation but the very friendly staff at the front desk upgraded our room to the main building with views of the harbour. They even lowered the price by $100. The main building is very clean and cozy. Our bed is very comfortable with crisp sheets which keep me much cooler than at home. The robes in the room are so soft. More comfortable than any robe I've used in any hotel. The pub downstairs "Henrys" has awesome food. I had a lobster knuckle sandwich. YUM it had plenty of large chunks of lobster. A little pricey for bar food at $18 but well worth it. The large fire place in lobby is nice considering it is December. They must have read the 2 bad reviews because they were overly friendly. 3 different people came over to ask how are food was. Most of the stores were closed but several were open. For $7 u can get an all day bus pass.We were very lucky the sun came out and the nasty Norester past above us. We just got back from lunch at the infamous "Black Dog" in Vineyard Haven. Their chowder is to die for. It's funny Donny from the front desk just called to see if we needed anything. He said they have a list of restaurants open during the off season with menus. He recommended the pub style restaurant at the Kelly House which we will do based on other reviews. They do have other detached buildings with 3 floors and no elevators. This building does have a very fast elevator. Will come back again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank redhawk1235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbor View Hotel

Property: Harbor View Hotel
Address: 131 North Water St, Edgartown, Martha's Vineyard, MA 02539-8016
Phone Number:
Location: United States > Massachusetts > Martha's Vineyard > Edgartown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Edgartown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Harbor View Hotel 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
The Harbor View Hotel offers guests spectacular views of the harbor, Chappaquiddick Island, and Edgartown light house. The resort sits at the end of North Water Street in Edgartown where it has welcomed families and returning guests for more than 100 years. Only minutes from downtown Edgartown, that offers its' guests an array activities from biking, shopping, dining, and more. ... more   less 
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Also Known As:
Harbor View Hotel And Resort
Harbor View Hotel Edgartown, MA - Martha's Vineyard
Harbor View Edgartown

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