We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“..... Average customer service”
Review of Harbor View Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Harbor View Hotel
Ranked #2 of 4 Hotels in Edgartown
Certificate of Excellence
Sydney, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“..... Average customer service”
Reviewed November 1, 2013 via mobile

My husband, daughter (who is 3.5) and I stayed here at the end of October 2013 for 3 nights.

We stayed in a deluxe 2 bedroom cottage which was beautiful - I cannot fault the accommodation.

But, when it comes to customer service - it was poor. We felt like we were intruding on the staff, but when we are paying $658 per night I think we have a right to interrupt conversations between the receptionist and cleaner!

We arrived with 2 large cases (as we are travelling around the US from Australia), a stroller and a very tired 3.5 year old and no one was there to help with the door or bags - it was like checking in at a 2 star motel.

Then the receptionist scribble directions on how to get to our cottage on a map, then ended it with a grunt! I was floored, no offer to help!

Also, there was no information in the room of the amenities at the hotel (ie: bars, restaurants, gym, pool etc), which I find strange.

I wouldn't recommend the Harbor View based on the customer service, but the accommodation was lovely.

Stayed November 2013
Helpful?
1 Thank ShannanLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

935 reviews from our community

Traveler rating
    475
    262
    96
    71
    31
See reviews for
243
461
13
49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
East Coast, USA
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 28, 2013

Lovely place restored beautifully although the rooms are very small and this stay we had some house keeping issues such as dirty bathrobes left in the room no washcloths and limited towels the location location cannot be beat I fear when they sell all the time shares it will be impossible to have a quiet tranquility that is there now and parking will be impossible .

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TTTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed October 27, 2013

Excellent location. Staff were proficient, friendly, helpful from the time we checked in. The only slight issue was limited menu selection otherwise, we enjoyed the resort to the maximum. We certainly would come back and will definitely recommend this place to friends and relatives

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lahie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southeast
Level Contributor
131 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 27, 2013

We have stayed here before, and this second trip was for a wedding which we planned with, Allison, one of the event planners. The hotel manages a lot of events, so she was busy. Her event planning was handled fairly, efficiently and the execution was flawless. The weather complicated things somewhat so we were able to use the living room with fireplace for nearly 40 pictures. The other guests were very accommodating as we took over the one large public space available. We were in one of the cottages for a week, and during that time, we had the attention of the manager, Clark, Brian, Dale and a few others who bent over backwards to address the problems. We guaranteed 25 rooms so the hotel worked hard to have rooms ready for our guests. The reception food was very good. Overall, we would give this an 11 on a scale of 1-10 in most respects but a 6 housekeeping and room quality in the Mayhew building, both of which were inconsistent. Important to note is that they have a new manager in place, Clark. He is working hard to restore confidence and morale.

Room Tip: Rooms in the main building are spacious and some come with a view. No elevator in the Mayhew buildi...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEbiztraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey, Massachusetts
Level Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed October 26, 2013

We opted for the annex, thinking it would be quieter - might not have been a good idea as we were disturbed by neighbors' conversations and we had to don coats to get to the main building. But the room was perfectly pleasant and the housekeeping staff friendly and efficient. Main lobby staff were helpful and the staff in Henry's bar were friendly and efficient. Views can't be beat. Everyone we met went out of their way to be friendly.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GardenPam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 24, 2013

There isn't another hotel like it on MV. Everything about the hotel is 5 Stars. Every staff member was professional, polite and well informed. Not a cross one in the lot. The food was great, as was the staff in the restaurant. You have to stay at the Harbor View Hotel. If they are booked, you must go to the restaurant.

Room Tip: Pay a few dollars more for a harbor view.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BuffaloDennis610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2013

Stayed here for 2 nights in October 2013. Martha's Vineyard us such a beautiful place and the hotel is situated in a great part if Edgartown. The room was massive and my stay was very relaxing. The staff are all great and the breakfast was good. There is free Starbucks coffee in the lobby every morning. Staying here was like being in heaven and I hope to return some day. It is simply the place to stay at the vineyard.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SydTraveller09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Edgartown
6.6 mi away
Mansion House
Mansion House
#1 of 3 in Vineyard Haven
789 reviews
5.3 mi away
Summercamp Hotel
Summercamp Hotel
#3 of 3 in Oak Bluffs
94 reviews
0.9 mi away
Clarion Inn Martha's Vineyard
Show Prices
Show Prices
Show Prices
4.9 mi away
Pequot Hotel
Pequot Hotel
#1 of 3 in Oak Bluffs
591 reviews
0.4 mi away
Harborside Inn
Harborside Inn
#3 of 4 in Edgartown
126 reviews
0.3 mi away
Vineyard Square Hotel & Suites
Show Prices
Show Prices
Show Prices

Been to Harbor View Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Harbor View Hotel

Property: Harbor View Hotel
Address: 131 North Water St, Edgartown, Martha's Vineyard, MA 02539-8016
Phone Number:
Location: United States > Massachusetts > Martha's Vineyard > Edgartown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Edgartown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Harbor View Hotel 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
The Harbor View Hotel offers guests spectacular views of the harbor, Chappaquiddick Island, and Edgartown light house. The resort sits at the end of North Water Street in Edgartown where it has welcomed families and returning guests for more than 100 years. Only minutes from downtown Edgartown, that offers its' guests an array activities from biking, shopping, dining, and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, Orbitz, Priceline, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Harbor View Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Harbor View Hotel And Resort
Harbor View Hotel Edgartown, MA - Martha's Vineyard
Harbor View Edgartown

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing