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“Had Serious Problems with Staff”
Review of Harborside Inn

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Harborside Inn
Ranked #3 of 4 Hotels in Edgartown
Certificate of Excellence
A TripAdvisor Member
Boston, Massachusetts
Reviewed July 20, 2004

Went down for the weekend of 7/16/04 to visit friends who live on Island for some boating, beaches and relaxation. Checked in without incident and staff gave a parking pass to my host so he could park downtown. Good start. The Inn is located right in the downtown area near everything in Edgartown and extends back to the water. My room was in the Chappaquiddick House. Room was standard stuff. One problem not apparent at check in was the window directly behind the bed had no curtains, only a flimsy venetian blind, so at 7am the room was bathed in sunlight. Friday night after returning to the Inn things went downhill rapidly. After returning from dinner and drinks at 1am (bar closing time is 12.30am) I decided to walk a bit and enjoy the grounds. As I walked to the rear of the Inn in an area of tables and chairs overlooking the Harbor, a belligerent staff member who appeared to be of Haitien or Caribbean descent chased after me and asked if he could help me and if I was a guest. I replied that I was fine and that I was a guest. He retreated. I continued down to the Boat slip area and looked out over the water. As I was walking back, the same staff member was charging towards me, he aggressively asked me to identify myself and my room number. Bear in mind, that in my Khakis, polo shirt and $10,000 watch I hardly cast a long shadow of criminality. He was brandishing a large flashlight which he used to check a piece of paper that listed guests. He seemed unsatisfied, although my name was there, he rudely told me I was not allowed in that area. He hovered around me as I walked the 10 feet or so away from the slips, he disappeared for a moment. I was somewhat shaken and sat down. I walked to the rear of my Building and purchased a drink from the vending machine. I then slid my card to enter the Inn and sleep, but my adventures were not over. A red dot appeared. I decided not to panic but to walk around to the front of the building and try that entrance. Before I made it, the awful staff member blocked my path and became hostile. I told him the card did not work. He asked: "Are you an idiot?" "Are you stupid or something?" I was dumbfounded, he shouted that the entrance I was trying to use "had nothing to do with my room." Yeah, it was on the other side of the building. He then said he would "escort " to my room, which he did in a completely belligerent and insolent manner. Needless to say the entire encounter was unpleasant. It interfered with my sleep for the evening and was the worst service in any hotel, motel or Inn I have ever experienced. To top it off, the phone rang promptly at 11.10 am waking me from my sleep, and I was told to get out, as check out was at 11am. My request for an additional 30 minutes was met by a pronouncement there would be a late fee. Fun Indeed.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 23, 2004

I investigated the problems the guest had with our staff on the weekend of 7/16/04. Our security person's report for the evening was reviewed and he was interviewed. My investigation determined that the guest was walking around the property at 2:10 am and seemed to be confused. Two other guests felt uncomfortable and informed security. Security saw the guest and asked him to return to his room. The security report indicated that the guest had obviously been drinking alcohol and was agitated. Security person escorted him back to his room. Like the guest, the security person is dressed in Khakis and polo shirt, he carries a 6" flash light to assist in indentifying guests and checking out our parking lot. He instructed to be available for guests if they have problems and assist them in any way he can. He is a Jamaican and has been employed by the Harborside Inn for seven years. We have had no other complaints regarding his treatment of guests in his security duties. In fact, we get many compliments on his way of helping guests late in the evening. We probably did call the guest's room in the morning to determine whether he was checking out, as our check-out time is 11:00 a.m. All our literature and room notices carry this information regarding checkout. We extend late checkouts to guests if at all possible. Our records indicate the the guest checked out at 11:50 a.m. It is always distressing to us to hear about a guest that is unhappy about their experience with us. Unfortunately, he did not express his feelings at the time of departure. We would have been able to discuss it with him at that time. All of the Staff at the Harborside Inn strive to make all our guests "VIP's" and receive daily kudos for our friendly and helpful staff members.

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A TripAdvisor Member
Rhode Island
Reviewed April 29, 2004

Beautiful Inn! extremely relaxing, set in a great town, in a great location, friendly people. Easy walk to the shops, movies, resturants. Balcony looks over the ocean. Heated pool looking over ocean also, hot tub and sauana. A beautiful Inn on a beautiful island. One of the most relaxing places I have ever visited.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 7, 2003

Repeat customer to the Harborside Inn. Wonderful, huge porch attached to the room (Waterview Balcony Center room) to enjoy an early sunrise or some cozy moments any time of the day. Excellent location in the heart of Edgartown and comfortable accomodations in historic old sea captians homes. Walk to shops, Chappaquidick Ferry, restaurants. Once we check in, there is little interaction with the staff since our room is in a different building, so it's quiet and feels private.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harborside Inn

Address: 3 S Water St, Edgartown, Martha's Vineyard, MA 02539-8137
Location: United States > Massachusetts > Martha's Vineyard > Edgartown
Free High Speed Internet ( WiFi ) Spa Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Edgartown
Price Range: $95 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Harborside Inn 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Harborside Hotel Edgartown
Harborside Inn Edgartown, MA - Martha's Vineyard

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