This hotel had many plus points e.g. "free" wifi, "free" muffins and drinks in the morning and "free "milk and cookies in the evening, classically decorated, large bedrooms, free shower gel./body wash in the bahtroom, convenient location, obliging staff, swimming pool. However all of this had minus points as well. There was no instruction manual in the room so we had to ask a few basic questions at first e.g is there a password for wifi as there had been in our previous hotel and were given a reply but rather grudgingly from the only american male member of staff we ecountered.The time and amount of the free food was a bit haphazard, we came at the same time every day, sometines it was in plentiful supply sometimes the cookies had gone. TV was old fashioned, vacuuming the corridor outside our room at 8am on Saturday morning was a nice touuch!! The taps were also ferocious in the bathroom and was a case of all or nothn! One day we had been left no bath towels or shower gel. We had half used one gel and left it by the shower to use again. It had been taken and not replaced. When we went to ask for just what we needed a whole set of everything arrived and the towels were damp! There were no instructions either in the room or at the pool about changing facilities or how to get towels and no one to ask. It is very difficult to park on arrival and fortunately after circling for abt 20 mins someone did leave from the front of the hotel so we could park there and register. We were then directed to the hotel car park which was not far away but decided not to move the car until the day we were leaving in case this should happen again. We also didn't need to move the car as everything was centrally located.
We just felt that all these little details could have been put right before they even happened with a strong hand at the helm. All the staff were obliging but couldn't really see what needed doing until it was too late, such a shame because this could be an excellent hotel with a little more attention to detail.
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- Also Known As:
- Kelley House Hotel Edgartown
- Kelley House Edgartown, MA - Martha's Vineyard