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Cannot wait to go back......

Although we didn't escape the room, it was sooooo much fun. We we're 75% done when the hour was... read more

Reviewed July 11, 2018
Lynne0925
,
Northampton, Massachusetts
First time visits and definitely will return!

This was a great experience! We cannot wait to do this again! It is in a great location and they... read more

Reviewed July 10, 2018
Jane W
,
Agawam, United States
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All reviews escape game a lot of fun puzzle room great fun year olds group of friends can't wait to go back looking forward team building co workers fun activity just the right amount different parts challenging puzzles worth the trip adults and kids rooms
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Reviewed June 26, 2017

went with a group of friends and we did the escobar room. it was pretty challenging but we all had a blast trying to figure the puzzles out. cant wait to go back and try the other room!

Thank jj5959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 6, 2017

Thank you so much for your review! We appreciate it and hope to see you back for another game!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2017

When our time expired we were told that only 10% of those who try to escape actually do. It was difficult and frustrating. We spent a great deal of time with one part of the puzzle only to find that the equipment malfunctioned. I think a little more instructions could be given without jeopardizing the mystique and challenge of the game. And I wonder why they are content with only 10% being able to escape.
The highlight of our day was walking down the hallway to Riff's for an adult beverage and something to eat. Riff's is worth the trip all by itself.

Thank rjay413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 6, 2017

Thank you for your feedback and we are sorry to hear that your experience wasn't more positive. Please rest assured your voice was heard and we are continuously working to make our rooms unbreakable. As an independent escape room, we design and build all of our puzzles with the utmost care and carefulness. Occasionally, customers break things that effect the next game although we do our best to check everything in between games. In the rare case that something minor (where it doesn't effect integrity of the game) malfunctions, we offer more clues to make up for time lost.

As for our rooms and it's 10% escape rate, it is meant to motivate players and create more challenge. We do strive to please all of our customers and we are opening our third room with a much higher escape rate to allow more customers to finish the room.

We hope you give Puzzled another shot in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2017

Love the Eastworks building! Had dinner prior to our event at Riff's Joint which was delicious. Best hamburger my husband ever had! We walked through the building from the restaurant to Puzzled Escape Games, signed the waiver then met the 3 ladies who would be joining us (as we only had 5 in our group). The Games Hostess was super friendly, professional and informative. We chose the Professor of the Occult, and while we thought we would breeze through, find all the clues and be done in no time, this was not true! It was challenging and engaging. Loved the free pics that we chose to email to ourselves at the end.

Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2017

Difficult and intriguing! We did it as part graduation celebrations with the family. We loved it! We highly recommend it. Friendly staff, great atmosphere. We would definitely do it again:)

Thank mauf09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2017 via mobile

We did the Professor of the Occult room as part of a bachelorette party, and it was so much fun! They create a great atmosphere and the puzzle is definitely challenging. Our group finished with only a few minutes left - the adrenaline had definitely kicked in! It was awesome! Great bonding experience for all of us. I can't wait to do more!

Thank Lecartlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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