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“Good location but bathroom could be cleaner”

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Four Points by Sheraton Eastham Cape Cod
Ranked #7 of 9 Hotels in Eastham
GreenLeadersBronze level
Reviewed June 10, 2013

We extended our stay at the Cape an extra night and chose this property as we are Starwood's members. Granted we booked online the day before and all that was left were handicapped rooms. Jean at the front desk was very courteous and got us squared away quickly upon arrival. The room itself was just okay and furnished very bare bones and the mattress was comfortable enough. The bathroom however was another story. It had a urine smell that seemed to be coming from the shower curtain. I encountered this same issue in another handicap accessible room at the Waldorf in NY. In both instances, the properties were booked so switching rooms was not an option. Without being inappropriate or rude, I think any property with handicap accessible rooms need to pay closer attention to bathroom areas. I was disappointed with the property due to this issue.

Room Tip: Unless necessary, don't book a handicap room.
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  • Stayed: June 2013, traveled with friends
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Thank trvlr50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this reviewResponded June 13, 2013

Dear trvlr50,
We're sorry we did not meet your expectations and apologize for the unsatisfactory condition of your bathroom. That is definitely not a pleasant environment to be living in. We have alerted our housekeeping department. We're terribly sorry and hope that this does not deter you from staying with us again.

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239 - 245 of 477 reviews

Reviewed June 10, 2013

This hotel provided us with a very pleasant stay on our recent trip to Cape Cod. The rooms were spacious, clean and nicely decorated. The staff was professional, friendly and helpful and the pools, both indoor and outdoor, were beautiful. Our kids enjoyed the full basketball court and tennis courts as well. Room service was delivered at the time promised and the our breakfast was delicious! Greatr location to Nauset Light and Provinetown. Would stay there again.

  • Stayed: June 2013, traveled with family
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Thank carlajeanne60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

The best of the Four Points is it's location. At the middle area of the Cape Cod area, it is a perfect place to stay and visit towns either way north or south of the Cape. The front desk staff was attemptive, very welcoming and helpfull. We stayed at a two bedroom apartment well cleaned and very spacious but dark. But although accomodations were for even 6 people it has only one bathroom and a weird disposition. You have a very good living room and a kitchen equipped with microwave, fridge and coffee maker. We asked for an early breakfast with the hangout on the door knob menu, and it never arrived, I waited for more than an hour and not even an apology we received. The tennis courts deserve an urgent repair since they have cracked floor all over you can't really play well. We didn't use the indoor pool which looked okay and the dressing rooms and sauna looked outdated and old. The fitness room was small but with good equipment. And our overall experience was like for not returning. Nothing to come back for.

Room Tip: Have a large piece of luggage, do not chose second floor room, you do not have an elevator.
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  • Stayed: June 2013, traveled with family
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Thank Joaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this reviewResponded June 13, 2013

Dear Joaq,
Thank you for your feedback regarding your most recent stay on Cape Cod. It's great to hear that you enjoyed our easy location and suite options. We sincerely apologize for the mishap with regards to your room service delivery and we will discuss with the food/beverage department to ensure this does not happen again in the future. We hope you stay with us again in the future when returning to the area.

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Reviewed June 4, 2013

My husband and I visited Cape Cod for a long weekend at the end of May (Memorial Day weekend). We were delighted with our choice to stay at the Four Points in Eastham. We didn't mind the short drive (or bike ride!) to the nearby towns and villages. We loved that this hotel had easy access to the rail trail, which gives biking access to lots of beaches, restaurants and sights in the cape. We were extremely pleased with the staff at this hotel. They made us feel welcomed and at home, and our stay could not have been more pleasant in regards to our stay. The front desk staff were courteous and polite and gave us good directions and excellent restaurant ideas (we loved the Fairway on Route 6 in Eastham). The breakfast was superb as well! On week days, we ordered from the restaurant's breakfast menu, but on the weekends, there was a scrumptious breakfast buffet! The wait staff was just as excellent as the front desk personnel, and made us feel at home as well. The coffee was fresh and strong (my husband likes his coffee!) and they had a lovely assortment of teas as well! We also made excellent use of the mini-fridge in the room as well as the complimentary coffee, teas and water. Our room was spacious and comfortable and clean. If and when we visit the cape next, we will most definitely be staying at the Four Points in Eastham!

Room Tip: Our room was not overlooking the pool, and it was very quiet - we liked that!
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  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank AKDuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this reviewResponded June 14, 2013

Dear AKDuss,
Thank you for the wonderful review! We're so happy to hear that you and your husband had a great stay here on Cape Cod over Memorial Day weekend. It sounds like you took advantage of all the perks we have to offer and was able to really enjoy the area and see the sights. Thanks again for your kind words. We look forward to hosting you again!

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Reviewed June 3, 2013

I was attending a wedding in the area last month. I spent two nights at the Four Points in Eastham. Staff was very outgoing and friendly. Rooms were very clean and nicely air conditioned.(which I prefer sleeping wise) Bar downstairs offered a nice food and beverage selection. This four points does a great job accommodating guests, I highly recommend to anyone staying in the area

  • Stayed: May 2013
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Thank Jbuc24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this reviewResponded June 13, 2013

Dear jbuc24,
Thank you for your kind words. We hope you enjoyed the wedding on the Cape and delighted to hear you enjoyed your stay and we exceeded expectations. Thanks again for sharing your praise. We hope to welcome you back should your travel plans bring you back to the area.

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Reviewed June 2, 2013

Two days ago we got a $96 deal online through Priceline.com for this hotel for last night. Four Points are typically great, and this hotel was no exception, with both an indoor and outdoor pool and jacuzzi. The beds were comfortable, property well maintained, front desk staff very accommodating. As an SPG Member they were running a special "spin the wheel" promotion, and we won a late check out (2 PM). The late check out allowed us to spend 3 hours walking nearby First Encounter Beach, not to be missed, and then shower and relax back at our room before heading home this afternoon. The location is great, with The Cape Cod National Seashore, Nauset Light, etc, a short drive away. I recommend this property without hesitation!

Stayed: June 2013
Thank New2EuropeBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Eastham Cape Cod, responded to this reviewResponded June 13, 2013

Dear New2EuropeBosto,
We're happy to hear we exceeded your expectations and that you enjoyed the convenience of our location and the additional hours to sitesee and relax in your room. Thanks again for sharing and we hope to see you again soon.

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Reviewed May 28, 2013

My extended family stayed at Four Points this Memorial Day weekend. It has great location to go around on both sides of the Cape. Even though the hotel is on the main street but it is way back and there is no traffic noise. The rooms were fine with everything needed. Would do it again and recommend to others.

  • Stayed: May 2013, traveled with family
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Thank Himayun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPEastham, General Manager at Four Points by Sheraton Eastham Cape Cod, responded to this reviewResponded June 24, 2013

I am grateful to hear that you will return for another visit and recommend us to your friends! Thank you for your review and we look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Eastham Cape Cod

Address: 3800 State Hwy, Eastham, MA 02642-2163
Phone Number:
Location: United States > Massachusetts > Cape Cod > Eastham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Eastham
Price Range: $115 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Eastham Cape Cod 3*
Number of rooms: 107
Official Description (provided by the hotel):
The Four Points Eastham Cape Cod hotel is surrounded by beaches, salt marshes, bike trails, kettle ponds, and forests. Just minutes from Provincetown. Simple Cape Cod at its best. ... more   less 
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Also Known As:
Four Points By Sheraton Eastham Cape Cod Hotel Eastham
4 Points By Sheraton Eastham Cape Cod
Sheraton Eastham Cape Cod
Eastham Sheraton
Eastham Four Points
Four Points By Sheraton Eastham Cape Cod MA

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