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“Great location, clearly not a resort”

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Bluegreen Vacations The Soundings, Ascend Resort Collection
Ranked #3 of 19 Hotels in Dennis Port
Boston, Massachusetts
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location, clearly not a resort”
Reviewed July 7, 2014

Great location! The private beach is a small walk away and was beautiful. They also had beach chairs that can be used, most are broken so they adjust to one setting for positioning. The pool is also right on the beach, pretty nice and cool.

Our room was great. Two bed rooms with a pull out couch. The kitchen was cute and the table sat 4 people (stools/high table). The pull out couch is so uncomfortable, you may want to bring a blow up mattress or put the bed on the floor to sleep. The bathrooms were large, ours had two showers/two toilets.

Customer service wasn't great. The receptionist/check in lady was awful to talk to and work with. The manager ended up trying work with us.

This place is under construction!! We were not informed. One pool was open, hot tub was not. Parking is awful.

Room service is extra, but they will do a towel exchange without a cost.

No breakfast, only coffee.

If you plan on being a beach bum or travel bug, stay here. If you are a hotel body and live on hotel amenities, do not stay here.

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations The Soundings, Ascend Resort Collection, responded to this review, July 30, 2014
Hello Gee K,

Thank you for sharing your feedback. We are glad that you were satisfied with the location of our resort and that found your room wonderful. We are sorry that the customer service did not meet your expectations. We would like to further discuss your particular experience. Please contact us at info@bluegreenvacations.com. Thank you.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (67)
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English first
Valparaiso,Indiana
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 6, 2014 via mobile

We stayed in a 1 bedroom deluxe unit. 1104. We did have a balcony with a view of the ocean. The room is a 2 story with 2 baths. Living area is very small with just a sofa. The kitchen has no range to cook on. Had to request a electric skillet to cook. The beach area was great. Construction was going on and we didn't find this out til about 2 weeks before arriving. It really didn't bother us too much as we were gone most of the day. When construction is done this will be a great place. Would consider going back in the future.

Stayed June 2014, traveled as a couple
Helpful?
Thank nwwrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations The Soundings, Ascend Resort Collection, responded to this review, July 30, 2014
Hello nwwrich,

Thank you for sharing your review of Soundings Seaside Resort. We are happy you enjoyed the beach and the ocean view. We do hope you will return when the work is completed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coppell, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 29, 2014

We were so excited to book at the Soundings Seaside Resort, especially looking at all the immunities we saw online at the BlueGreen resort webpage. Indoor heated pool, hot tub, ocean views, private balconies...this sounded like the perfect way to experience Cape Cod for the first time!

Unfortunately, the only way we salvaged our charming vacation was by using a mind-over-matter perspective and staying away from the resort as much as possible.

Pros:
LOCATION, LOCATION, LOCATION! The location of the resort was great...seriously RIGHT ON THE BEACH! The private beach was clean and beautiful and the views of Nantucket Sound were stunning. Also, being in Dennisport puts you right in the middle of the Cape, so if you are planning any other trips around the Cape, they are easily accessed within about a half hour.

The interior of room was charming. We knew when we booked the room that it would be small, but we perfectly fine with it because we would have an ocean view private balcony. The rooms were recently renovated with new carpet and hardwood (laminate), adorable "beachy" decor, and some extra touches like a Cape Cod coffee table book. There was an extensive kitchen with granite counter tops, a microwave, toaster, blender, ceramic stoneware dishes, silverware, and full size refrigerator. There was also some nice counter space to prepare meals. (However, there was not a table or even a bar with stools to eat said meals.)

Cons:

The bathroom was tiny, but not really much smaller than most hotel room bathrooms.

Livingroom: There was a couch that could pull out to a bed, but really only big enough for two people to sit. There were no other places to sit in the rest of the room.

In the kitchenette, there was not a table or even a bar with barstools to eat meals. It didn't seem like the room was completely outfitted with all of the amenities that they express on their website.

Customer Service was terrible! First of all, when we booked our room back in February, there was no mention of construction on the website or confirmation that we received. We received an email a week before Memorial Day saying that renovation that was supposed to have been completed by Memorial Day would not be finished until around June 23rd, and it apologized for any inconvenience this might cause. Since this was the first we had heard about it, my husband called the front desk and spoke with someone with his concerns about construction. Our vacation was a MUCH NEEDED getaway, and we were concerned that construction would interfere with the peaceful atmosphere that they tout on their website. We were told that construction was winding down, and they were pretty sure their date of the 23rd would be pretty accurate. (We were checking in on the 21st, so we thought it should probably be fine.)
After seeing a review out here on TripAdvisor a week before we were to head out to the East Coast, I was again concerned about the construction. When my husband called again, he was told that everything was basically finished, and the guys were just moving some furniture in to some of the rooms. (I'm including pictures of the "basically finished construction" that she referred to.) When we arrived, there were HUGE construction dumpsters in the parking lots and mounds of dirt, piles of materials, boxed up A/C units to be installed, boxed up microwaves to be installed, and bright orange mesh construction "fencing" enclosing a good portion of the resort. When we expressed that we were told they were supposed to be further along than this, we were blown off and our concerns were dismissed. My husband asked what time the construction began on most days, and the man at the desk nonchalantly said "7am." We, somewhat shocked, said, "7am?" He said, again dismissively, "Well, not on the weekends." 3 of our 4 mornings would be "not on the weekend" which meant we would not get to relax and sleep in, due to construction from 7am to well in to the evening. When walking to our room, there was construction loudly occurring, and it was nearly 8pm on a Saturday evening.
Also, we were supposed to have an ocean view which they "couldn't find" in their system, and since I didn't have a printed confirmation with me, I couldn't prove it. So our "private" balcony that we were looking forward to using as extra space due to such a small room turned out to be a porch about 6 feet from major construction...power tools, plywood, nail guns, plaster, etc. Again, when we brought our concerns about our resort vacation being interrupted by construction, we were told that the construction guys get there at 7am, but they usually stand around talking and smoking cigarettes until around 8 or 9am, so it really won't be an issue with being awakened by construction activity. The guy was so dismissive and nonchalant, it was as though he had not actually walked out of the clubhouse to see all of the construction that was going on. It made me extremely mad, and my husband asked to speak to a manager. We were told she wasn't in on the weekends, but would call us on Monday. (She didn't.)
Our first night there, we were awakened at midnight by banging and loud talking right next door. My husband called security and asked them to make a visit next door. It began again around 7am, and my husband went outside to see that some of the crew were using the room next door and were heading in and out of the their door. He, again, went to the clubhouse to speak to someone about the noise and was told the manager would call us. (Again, she didn't.)

As you can tell, the construction was a real issue. There was a new building they were trying to complete, some with Tyvek on it, some with exposed plywood, no windows, doors...not even close to the "just moving some furniture in" status we were told about over the phone. There were mounds of dirt in the pool area, no indoor pool (it was being rebuilt), no hot tub, a "heated" outdoor pool with no access to because of the construction was blocking certain walkways down to the beach. We had to walk through soggy grass to get to the pool. You could still hear the construction from there. For the most part, the rooms were pretty sound proofed, as long as all doors, blinds, and curtains were closed. But, once we emerged from our room, we were literally "vacationing in a construction zone."

Because this is a BlueGreen resort, their policy states that maid service is only available upon request and it is $15 per visit. But, we were there 5 days, so we ran out of towels. Thankfully, they didn't charge us to put new towels in our room.

There is not a fitness center or spa. They also do not have an onsite restaurant or breakfast.

This vacation was far from a resort vacation, and we used a LOT of points to book this vacation. We were only able to salvage the vacation by keeping positive mindsets, staying on the beach (only place you could not hear construction, thankfully), and taking lots of excursions away from the resort.

In a few years, this place will be stunning and a real charmer for those using the BlueGreen Vacation club. But, I would steer clear of it for at least the next year, if not two. They are doing construction in phases, and one of the other guests we encountered told us that they had been to the resort this time last year and it was under construction. I would be leary of trying to get any real information out of the tight-lipped, lying front desk/office staff. We only encountered detached, apathetic, uncaring staff who acted as though WE were the ones being unreasonable by expressing our concerns.

I've only given it the average rating because the beach was stunning and the location of the resort was really wonderful. Otherwise, our beachfront, resort vacation was disappointing.

Room Tip: Ask for one of the front two buildings to stay away from construction and for any sort of view of th...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beckybarnes77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations The Soundings, Ascend Resort Collection, responded to this review, July 28, 2014
Hello jbbarnes2000,

Thank you for reviewing your stay at Soundings Seaside Resort. We are delighted you found the location of the resort to be great and the accommodations charming. However, we regret to learn your overall experience was not a positive one. We invite you to contact us at info@bluegreenvacations.com if you would like to provide additional details or discuss further. Thank you again for your feedback as a Bluegreen owner.
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Saint Peters
Level Contributor
420 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed June 28, 2014

We stayed in June in a 1 Bedroom Villa. The units are very small, but in good shape. The kitchenette is very small and there is no table to eat at. We had a challenging time finding a place for our two suitcases (actually there wasn't any place - mine stayed on the floor in the living room. The star of the 1 BR units are the balconies - they extend length of the unit with a sliding glass door from the bedroom and the living room.

We liked sitting in our unit with the doors open and enjoying the fireplace. They were working in June.

I enjoyed our room, the beach, and the location. The points required to stay with Blue Green are really high though for a 1BR.

The construction was a problem.

The big problem in the future would be guaranteeing an ocean view room. With all the new construction it looks like there will be quite a few rooms without an ocean view room.

I wouldn't go without the big balcony facing the ocean.

I found the front desk staff to be uninterested in my visit. And the lack of wifi is ridiculous.

There are no onsite amenities like food, coffee houses, or any other services.

Room Tip: Ocean View is a must - Ocean Front is awesome, but at least get a view.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barkus1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations The Soundings, Ascend Resort Collection, responded to this review, July 25, 2014
Hello barkus1968,

Thank you for sharing your experience at Soundings Seaside Resort. We are happy you enjoyed the room, the beach, and the location. We appreciate your comments on areas where we can improve. We do hope to welcome you back when all of the work is completed.
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Connecticut
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 28, 2014

The Soundings used to be one of our favorite resorts. However, when we arrived this time, we were told we would be in one of the new buildings which is a townhouse-style with two floors. The stairs were somewhat of an unexpected issue with the ups and downs every time my husband and I were in the living room and needed something from the suitcase or closet in the bedroom. Previously all rooms were on one level even though you might need to walk up stairs once to get to the unit.
Also, there was massive construction and piles of dirt all around the resort making it difficult to get around easily to or from the beach or outdoor swimming pool.
The glass door to the deck on the second level had no curtain or shade which is a problem at night when lights are on and you are walking between the bathroom and the bedroom. Also the spotlights from the Breakers shine across and directly through the glass door into the bedroom, lighting up one whole wall throughout the night. This is poor planning since the bedroom has room darkening shades and now this light shines straight into the room.
The living room is very tiny so if you pull out the couch to use as a bed, you can barely squeeze around the end to enter or exit the kitchen. Also you need to move the coffee table which is in front of the couch and either put it in the kitchen or block the entrance and stairs to the second floor.
There are two stools provided to sit at the kitchen counter but there is barely room to fit even one stool at the very end of the counter.
The Wi-Fi access has been and continues to be an issue.
The new "ocean-view units" and the building that will enclose the "indoor pool" are going to completely block the view of the ocean and outdoor pool from several of the buildings. I realize Bluegreen is trying to make the most use of this Cape Cod property but they are trying to force too many units into the available space and making them too small in comparison to other Bluegreen properties.

Room Tip: The new "ocean-view units" and the east and west wings facing the outdoor pool will be the...
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  • Stayed June 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank applemom98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations The Soundings, Ascend Resort Collection, responded to this review, July 25, 2014
Hello applemom98,

Thank you for reviewing your stay at Soundings Seaside Resort. We are sorry to hear of your disappointment with certain aspects of your stay. We invite you to contact us at info@bluegreenvacations.com if you wish to provide additional details or discuss further. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 28, 2014 via mobile

We had never been to this resort and wanted to check it out. We knew about construction because we had received the email as well. Our room was in the west building which did require dragging your luggage through a grassy area between the pool and construction area (thankful it wasn't raining). They really should have left access from both sides of the lot. The villa was clean but would have been disappointed if we were staying longer than 2 nights - no dishwasher or stove, etc. the pool is finished and is nice. The view is great. When you walk in the room the bed is right there and the ac is loud and a foot from the head of the bed. Extremely loud and annoying.
The bed is the worst I have ever tried to sleep in. Time for some new mattresses. Bed was so bad we opened the sleep sofa to attempt to sleep on that and it was worse. At this time this resort does not seem to be up to Bluegreen standards. Points should be discounted for the inconveniences. We won't return to this resort. I would be surprised if construction is finished this summer.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations The Soundings, Ascend Resort Collection, responded to this review, July 25, 2014
Hello Karen J,

Thank you for sharing your review of Soundings Seaside Resort. We regret to learn the construction work around the resort made for a less than pleasant experience. We welcome you to contact us at info@bluegreenvacations.com if you would like to discuss further. Thank you for your feedback and we hope you will consider a return visit when the work is completed.
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Alexandria, Virginia
Level Contributor
160 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 3, 2014

We spent Memorial Day weekend here through Bluegreen. I was told the renovation construction was to be completed the Friday before so we would not be disturbed. Then received an email saying it would not be finished until end of June. Let me just say there is no way construction will be done for quite some time. There is a large amount of renovation & new construction is going on with maybe 1/3rd complete. Construction fence is everywhere with a large hole in the ground in between buildings for a pool. I would not consider this a child safe place as flimsy as the fencing is. Be warned!

We stayed in the oceanfront presidential suite. It was not worth the points spent considering so much of the resort is incomplete. It was beautifully renovated with a great ocean front balcony. But the gas fireplace did not work. I reported it to the front desk & received a flippant reply that none of the fireplaces work. Okay. The bed was comfortable, nice bathroom, nice kitchenette. They are trying hard & will be very nice one day once the resort is finished. But it is far from being finished.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank smileycuteness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations The Soundings, Ascend Resort Collection, responded to this review, July 25, 2014
Hello smileycuteness,

Thank you for celebrating the Memorial Day weekend at the Soundings Seaside Resort. We apologize for any inconvenience that was caused by the renovations during your stay. We are happy you were impressed with the presidential suite. We hope to have you back when our remodeling is completed!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bluegreen Vacations The Soundings, Ascend Resort Collection

Property: Bluegreen Vacations The Soundings, Ascend Resort Collection
Address: 79 Chase Ave, Dennis Port, MA 02639-2627 (Formerly Soundings Seaside Resort)
Phone Number:
Location: United States > Massachusetts > Cape Cod > Dennis Port
Amenities:
Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Dennis Port
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bluegreen Vacations The Soundings, Ascend Resort Collection 3*
Number of rooms: 78
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Also Known As:
Soundings Seaside Hotel Dennis Port
Soundings Seaside Dennis Port
Soundings Dennisport Ma
Bluegreen Vacations The Soundings, Ascend Resort Collection Cape Cod, MA - Dennis Port

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