We visited the B& B for a long weekend and were looking forward to a relaxing stay! While the location on the water is convenient, the staff was far from hospitable!. On our first morning we arrived at breakfast 10 minutes early, we knew we were early and did not asked to be served, but could hear the chef making rude comments in the open kitchen about us. We ignored it, but were quite surprized at the behavior.
The next morning, we were told that breakfast was eggs benedict and asked if we could have our eggs another way. The waitress went back to the open kitchen to asked the chef and he yelled at her, made rude comments about us and continued on saying "this is not a restaurant". We thought that if it was a problem, we simply would have been told "no", instead, the entire veranda could hear the chef making rude comments. The waitress then brought over the eggs bendict anyway. At that point, I walked over the the office and rang the doorbell several times hoping to speak to the owner and resolve the issue calmly, but no one was availble. We decided to leave to avoid any further issues with the chef.
We went out for breakfast down the street and returned to speak to the owner in hopes of resolving the issue. I told her about the behavior both days and asked to be reimbursed the cost of breakfast for that one day. She said "I can't do that, he is new" and continued to make various excuses for him, The chef himself then came into the office and started to yell at me!! The owner still continued to make excuses for him!!
It is not acceptable behavior for an employee to speak over his boss and to a customer that way. A B&B is supposed to run on hospitality and we did not feel that here. When an employee makes a rude comment, mistake, etc, the owner must take responsibility and she did not do so. She could have easily resolved the issue and had us back as repeat customers, instead she made excuse after excuse for her staff's inappropriate behavior. We felt absolutely let down and we wont go back or recommend this place to anyone we know. Thanks for the memories iron chef wannabe!
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- Also Known As:
- By The Sea Guests Cape Cod, MA - Dennis Port