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“Much better than expected. ”

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Residence Inn Boston Dedham
Ranked #2 of 4 Hotels in Dedham
Reviewed July 5, 2014 via mobile

The staff was helpful friendly and responsive. The public areas and our rooms were all clean and well kept. The one bedroom suite we stayed in was large and well outfitted with a TV in the bedroom and another in the bedroom. Nice pool and exercise area. Good breakfast. Highly recommended.

Stayed: July 2014
Thank Leo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this reviewResponded July 10, 2014

We are so happy to hear you enjoyed your stay with us. We are in a great location and just finished our fitness room expansion so you came at the right time. We look forward to serving you in the future!

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66 - 72 of 149 reviews

Reviewed June 28, 2014

This RI is located right by Legacy Place, which makes it super convenient for just about anything you need. Shopping and food are right there, with a menagerie of restaurants and stores of just about every kind (except Starbucks or DD). There is even a Whole Foods. Hotel is very close to the highway routes 128/95 and easily accesses 495 and I-90, making it super convenient.

The hotel itself is older and appears retrofit to another building. There are no 2 BR suites or king-sized beds. The air conditioning is very inconsistent and the rooms become very warm in the middle of the night. Our thermostat read 76 degrees at 6 a.m. and 68 degrees at 10 a.m. while maintained at the same setting of 70 degrees. All members of our family awoke with very stuffed sinuses and congested heads, so something about the air system needs attention.

All of this said, the staff is very nice and accommodating, and the overall hotel is clean, which goes a long way to make up for the inconveniences of an older Residence Inn.

  • Stayed: May 2014, traveled with family
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Thank capecodrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this reviewResponded June 30, 2014

Thank you for your review. We agree we are in a great location and Legacy Place offers many options for shopping and restaurants! Sorry to hear you experienced trouble with the air conditioning. I hope you let the Front Desk know so it could be addressed. We went through total renovations in 2011 and just completed our Fitness Room expansion this month, twice the size! We hope you will stay with us on your next visit to the Boston/Dedham area.

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Reviewed June 21, 2014

At our first visit in March 2014, we did not find the hotel welcoming or enjoyable. Staff was nearly invisible. I had looked forward to the hot tub and was disappointed to find it didn't work. After we completed a survey, the new manager called to ask that we give the property another try. So we reserved a night in June, I was warned in advance that the pool/gym would be under construction...and was told we'd be comped the suite.

Our second experience was wonderful: we were warmly welcomed, sampled a warm cookie, then found to our amazement that the free evening soup/salad/sweets included Kathy's gourmet-quality homemade desserts (apple crisp, bread pudding and banana bread) and friendly, upbeat service. We slept well in a comfortable, clean room and enjoyed a tasty breakfast buffet the next morning. The staff was uniformly helpful and gracious. And if Kathy's kitchen savvy gets duplicated at other Residence Inns, they'll be earning new regular residents with each mouthful of home cooking!

Stayed: June 2014, traveled as a couple
2  Thank ElsieL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this reviewResponded June 23, 2014

Thank you so much for the kind words and for taking the time to write a review. We are pleased that you enjoyed you stay and Kathy will be thrilled that you enjoyed her baked goods! We look forward to seeing you on your next visit and know you will be happy with our new expanded fitness rooms and pool upgrades.

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Reviewed June 9, 2014

We stayed during a weekend while attending a concert in the area. The area is robust with many restaurants and shops. The hotel staff were friendly and ready to please. The room was modern, quiet and comfortable. The only issue was the lack of attention of the cleaning staff since our room had no dish cleaning soap or dish rag. When the cleaned the room, the forgot additional toilet paper, a dish towel and still dish soap.

  • Stayed: May 2014, traveled as a couple
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1  Thank Jay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this reviewResponded June 11, 2014

Thank you for the review and valuable feedback. Glad you enjoyed the hotel and that you found the staff to be friendly and helpful. We apologize for the lack of attention to detail by our housekeeping staff on your stay. We will address your concerns and hope you will stay with us again on your next visit to the area. Hope to see you soon!

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Reviewed June 3, 2014 via mobile

Just stayed for George Strait concert the location off 95 was easy ,newer mall walking distance from hotel the room was clean had very comfortable bed continental breakfast was good staff was very informative and helpful the only bad part gym and pool were under renovations

Stayed: June 2014, traveled with family
1  Thank gowelltony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this reviewResponded June 4, 2014

Thanks for staying with us and hope you enjoyed the concert at Gillette Stadium. The MBTA commuter rail adds a train for Patriot home football games to Gillette Stadium with a return train back to Dedham after the game. We like our location too! Sorry you were inconvenienced during this stay with our pool and Fitness Room renovation, but the improvements we are doing will be worth it on your next stay! Hope we see you again soon.

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Reviewed April 28, 2014

We stayed at the Residence Inn Dedham for three nights in late April 2014 and our experience was excellent. Upon arrival I was made to feel welcome and there was an obvious family friendly atmosphere, which was great for us travelling with our 2 year old. We happened to arrive on the first of three nights when dinner was being provided to guests, which was a nice bonus. Kathy, who prepared breakfast and dinner during our stay, was absolutely outstanding and made our stay so easy and enjoyable - really all staff were very friendly and incredibly responsive, thanks again. Part of the reason we selected this hotel was for the separate living and sleeping areas, which worked very well for us. As far as location, it was only a 3-4 minute walk to catch the train, which was very convenient for those heading in to downtown Boston. There is also a nice shopping complex very close by. In summary, I would recommend this location to anyone who wants really great service and easy access to the downtown without having the pay the premium associated with staying downtown.

Stayed: April 2014, traveled with family
4  Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Residence Inn Boston Dedham, responded to this reviewResponded March 22, 2015

Thank you for taking the time to share your comments and thoughts with us. We are glad you had an excellent stay and we hope you enjoy your future visits to Dedham, MA.

Thank you!

Charles Stoeckle
General Manager

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Reviewed April 24, 2014

I stayed at this hotel for 2 months duration. My experience here was so amazing that if I'd be visiting this location again in future, i don't need to think even twice before making my reservation here. Their staff is so polite and helpful that you don't feel that you are away from home for such a long duration. Everyone there do a great job and ensure that their customers get every possible help and their stay is comfortable. Kathy and Mellissa are two best people there and I'm sure I'd remember them forever!!!

Room Tip: Front facing, near to Elevator on 2nd floor.
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  • Stayed: March 2014, traveled on business
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2  Thank Ashish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this reviewResponded April 28, 2014

So happy to hear you enjoyed your stay and our staff, the feedback is much appreciated! We hope you will return to the area again, we enjoyed having you as a guest of our hotel!

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Additional Information about Residence Inn Boston Dedham

Address: 259 Elm St, Dedham, MA 02026-4528
Phone Number:
Location: United States > Massachusetts > Dedham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Dedham
Price Range: $145 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Boston Dedham 3*
Number of rooms: 81
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Also Known As:
Residence Inn Boston Dedham Hotel Dedham
Residence Inn Dedham
Dedham Residence Inn

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