This has to be the worst hotel stay I have had in a long time.
Myself and another colleague stayed here for a local training seminar. We both had our own rooms. After the first night there, my colleague told me that there was a half eaten Pop-Tart under his bathroom sink. He was disgusted by this, but said he was sure they would clean this while we were out at training for the day. When we arrived back that evening, the Pop-Tart was still there. Yuck! He said he wasn't going to touch it. I then went to my room and found that they had picked up all of the used towels, etc., but had left none in return. The waste baskets in the sink and the bathroom were also not emptied. I then emptied the waste baskets and had to go to the front desk to ask for more towels, etc. The next morning, my colleague said he hoped the Pop-Tart would finally be disposed of by the hotel staff.
Wondering just how clean this hotel really was, I peeled back the covers on my mattress and found human hair on the mattress cover (some was tiny and curly so I'm suspecting pubic hair). Ewwwww! I then wrote a note to the manager of the hotel outlining all of the issues. When I returned to my room at lunchtime, there was a $25 gift certificate to a local eatery left for my colleague in my room. My bed was made as well. Wanting to make sure they replaced the bed linens, I once again peeled back the bed coverings only to find the SAME hairs on the mattress cover. I then went to the front desk and spoke directly to the manager. He said he would take care of it. I returned to our training, gave the gift certificate to my colleague, and then told him that I again had found the same hair after the staff had made the bed. Ewwww once again! We then returned that night to find the Pop-Tart and the human hairs still there!! We marched down to the front desk and informed the staff as to what we found. They then FINALLY came down and removed the gross half eaten Pop-Tart, and FINALLY removed the bed linens and replaced with fresh linens (I hoped!). I should also mention that the manager said that they do not replace the mattress covers every day. Really?! That's the WRONG response to a customer that is complaining of cleanliness issues. I then wrote a lengthy email to the Operations Manager of the hotel. He did reply to me stating that the staff would be spoken to about the issues we encountered.
Our instructor at our training was also staying at this hotel. We asked him today what he thought of the hotel. He said he left used tissues on the table, and when he returned that night, they were still there. He also thought there were cleanliness issues.
Another issue: The hotel is very loud at times. We heard a lot of door slamming, etc. Our instructor said he stayed on the top floor, and all he could hear was the traffic from the highway. He said he would not be staying here again.
Neither will I!
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- Also Known As:
- Residence Inn Boston Dedham Hotel Dedham
- Residence Inn Dedham
- Dedham Residence Inn