As a platinum member, one expects to check into the hotel with no problem when you have a reservation. Here is what REALLY happened:
1. 9pm when I am a block away from check in, I get a call that my room has plumbing problems, so I have to stay 8 miles further from the office (which is a horrible congested roadway) at comfort inn, although the room will be covered. i am told to go directly there
2. 5 minutes later, they say, i have to stop by holiday inn first. as i told them i am already on the way to comfort inn, they said they will fax the reservation. they also assert that i can stay at comfort inn for 2 nights and get 2 free nights anywhere at holiday inn as a compensation for this horrific mistake of holiday inn.
the end of the story: no free stay anywhere (except at the same holiday inn for 1 night) but i am stuck at comfort inn which is another 30 minutes to commute to the office. no one called me during the day either as promised - the hotel manager played the game of "communicating through the front desk person" after i called them.
certainly will check it off my list of priority service.
- Official Description (provided by the hotel):
- Conveniently located off Route 128/I-95, our 3-star suburban hotel features 200 guest rooms and suites and provides complimentary parking, Wi-Fi, and an indoor pool. When hunger strikes, head to one of our restaurants, the Breakfast Nook for breakfast or Bamboo, featuring fine Asian cuisine and a sushi bar. As a local extra, our flexible meeting space can accommodate groups and events up to 450 people. Whether you’re here for Boston’s historical sites, a game at Gillette Stadium, or a relaxing trip to Cape Cod, the Holiday Inn Dedham is the ideal location to experience all that New England has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, Travelocity, Expedia, Priceline, Hotwire, HotelQuickly, Cancelon, Cheap Tickets, TripOnline SA and getaroom.com so you can book your Holiday Inn Boston-Dedham Hotel & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Boston-Dedham Hotel Dedham
- Holiday Inn Boston-Dedham Hotel And Conference Center
- Holiday Inn Dedham
- Dedham Holiday Inn