My partner and I stayed for a wedding in August. The location is good, about 7-10minutes from a strip with a bunch of restaurants and some stores. The parking is free which is always a plus and the front desk staff is very curteous.
Checking in was quick and easy and the room was clean, big, and comfy. The bed was super comfortable and the amenities in the room was nice to find. The tv had a game console hook-up and was very easy to use.
There were some major control issues unfortunately and the stay left a bad taste in my mouth. First, my partner and I went to the bar one afternoon to grab a light lunch before the wedding and waited for nearly 15 minutes for the bartender. She never came back and we ended up going to that strip of restaurants. I think they were setting the bar up for a business luncheon with the way that the tables were set but there was no sign. (I work in hotels so I always try and look for things that normally guests will overlook or not care to look for). Then that evening there was a large party in the bar that went on until abour 3:00-3:30a, I had to call the desk to ask them to quiet them down. Now I was upset especially at this because the way the hotel was set up is that it is a very open bar, like a cafe, that is next to the front desk. If you're at the desk and look over, you can see everyone in the bar-its that open. Now, with that said and knowing how late it is with people trying to sleep, how is that you have to WAIT for someone to call to quiet a group at that hour? I suspect the agent was talking with them because they were just so obnoxious and loud. And my room didn't help either, if you walked out of my room and looked over the banister , you could see the bar and hear everything as it also echoed, not the best room or set up. The good thing is, however, within 5minutes the noise was gone and my partner and I could actually sleep.
The next morning, we tried their brunch. Overpriced is the first adjective that comes to mind and then sloppy. They were clearly short-staffed and the food was bland, nothing special to say about it. The chef who brought out the pans was kind and accepted my egg order and brought it to my table himself. The brunch was just not worth the money and the dinning room was filthy. Dirty tables and trash everywhere. None of the on-duty servers were attentive either.
Checking out wasn't as lovely as checking in. The gentleman wasn't the same who checked me in and he was less pleassant. Didn't ask me how my stay was and was pretty cocky when he spoke to me when I asked him if I had to sign anything. He just further aggravted me after the brunch.
In the end, the room was nice and comfy minus the room location but I won't stay here again, not even if the rate was better than other hotels in the area.
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- Also Known As:
- Hilton Boston Dedham Hotel Dedham
- Hilton Hotel Dedham
- Hilton Dedham
- Dedham Hilton