They use an outsourced internet provider. Google.com (and all other pages for that matter) 15-20 seconds to load. Front desk gave me support number, who told me this is typical, and there is no issue as long as I can connect. When I told him this wasn't suitable for business users, he asked me how much I'm paying for the service (meaning, it's free). Showed the front-desk manager and she didn't know and didn't care. I left and checked into the Residence Inn next store. All was well.