Usually not a fan of Chang's but I decided to give it another try and found out they are either listening to the mixed reviews or just starting to get things right. There are two things going for Chang's right now. They are one of the first chain style restaurants I have seen that accepts reservations. Why have crowds of people cluttering your lobby or the parking lots waiting around to be seated with dumb beepers (Joe's) when you can easily accept reservations and people can come at allotted times? It is not rocket science seating people and to not accept reservations is a joke.
Secondly, they have the customer service nailed. Not only is the hostesses friendly, but the wait staff is friendly, helpful and just a pleasure to be around. Our server was unreal and it made the visit more enjoyable. The food, well it is what it is, not unreal and delicious but not horrible either. Kung Pao Shrimp and brown rice was actually pretty good. Plus this is not a bad place to take kids. It is loud and they don't care if you make a mess and there are plenty of families eating here. They even have outside seating which is a treat. The prices are very reasonable and in all this visit was not bad! I am not sure I will become a regular customer, however I will visit a bit more often.