I think that you should consider streamlining the check in process for customers that purchase the waterpark & hotel package. You should make the passes for the waterpark available at the one single check-in location at the main desk . During our stay we encountered a few problems. We checked in at the main hotel and that was fine but then had to go get our passes and wait in a long line at the waterpark to get our passes. Then we were told they were all out of towels. The next morning we went to the water park again (first thing in the a.m.) to be told yet again there was no towels. To take them from our hotel room but we did the early check out so we couldn't get back in our room. Needless to say there was frustration added to our trip because of these incovenieneces. AT the restaurant our waiter was courteous but he was very slow. We asked for the check and we had waited 20 min for check and he never brought it so we asked someone else.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Boston North Shore is just 19 miles from downtown Boston and Logan International Airport (BOS), and a short drive from historic Salem. Ideally located for meetings, weddings, business travel and families, our Danvers, MA hotel offers 363 spacious guest rooms & suites (newly renovated in 2013) featuring contemporary decor and excellent amenities. Savor a warm, freshly baked DoubleTree cookie and make the most of our comforting amenities, including our business center, lobby coffee shop where we proudly serve Starbucks(R), full service restaurant and lounge, and on-site Atlantis Sports Club & Spa. ... more less
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- Also Known As:
- Sheraton Ferncroft Hotel
- Sheraton Danvers
- Danvers Sheraton