Let me start by saying I love the Hilton hotels. But this hotel should be removed from the Hilton line. Miriam at the front desk should be fired. I can't believe anyone would allow her to work in a business where she can interact with customers. I went into the hotel with the intention of making a room reservation and paying for my friends child's birthday party stay and buying tickets for the water park coco keys.
All I asked for was a total amount of the room, tickets, and tax. She literally gave me a dirty look, grunted and walked away from the front desk and never reappeared. The other staff member eventually came over after 5 minutes of me just standing there and asked if they could help and said oh, Miriam? Like they expected it from her. Why would you allow someone like that to represent Hilton? Or any company?
I called the next day to ask what the upgrade cost of the room would be and the lady that answered the phone said it was too loud in the lobby and hung up on me.
This hotel is not geared towards adults, business travelers, or anyone that wants any type of customer service. They think just because its tied to the water park, the parents are stuck coming here and because the kids want to be here, they can treat people however they want to. Don't expect anything and definitely don't expect the normal "Hilton service" you would normally get.
Guarantee I will NEVER recommend this hotel to anyone. It is loud, no one watches the children, the staff is rude, and the place isn't even clean.
I will do everything in my power to convince this little girl to go somewhere else for her birthday next year just to make sure this hotel does not get my business again.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Boston North Shore is just 19 miles from downtown Boston and Logan International Airport (BOS), and a short drive from historic Salem. Ideally located for meetings, weddings, business travel and families, our Danvers, MA hotel offers 363 spacious guest rooms & suites (newly renovated in 2013) featuring contemporary decor and excellent amenities. Savor a warm, freshly baked DoubleTree cookie and make the most of our comforting amenities, including our business center, lobby coffee shop where we proudly serve Starbucks(R), full service restaurant and lounge, and on-site Atlantis Sports Club & Spa. ... more less
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- Also Known As:
- Sheraton Ferncroft Hotel
- Sheraton Danvers
- Danvers Sheraton