People in our party had to wait two hour due to unclean rooms because the water was shut off for renovations. There was no hot water the first day, and the water was brown. When the maids came to clean, the organized our whole room which meant they touched all of our personal items! Our ceiling was dripping water and when we called down to the desk they said there was no engineer at the time and asked if we wanted to switch doors at 2am in the morning. We said we would call back which we did not, and they failed to check on us. Also, the key cards did not always work for the room so you had to get them reprogrammed. Every employee was rude and no one put the customer first! When we asked (several times) to speak the manager, no one came. Worse experience ever! This experienced changed my opinion on hilton hotels!
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Boston North Shore is just 19 miles from downtown Boston and Logan International Airport (BOS), and a short drive from historic Salem. Ideally located for meetings, weddings, business travel and families, our Danvers, MA hotel offers 363 spacious guest rooms & suites (newly renovated in 2013) featuring contemporary decor and excellent amenities. Savor a warm, freshly baked DoubleTree cookie and make the most of our comforting amenities, including our business center, lobby coffee shop where we proudly serve Starbucks(R), full service restaurant and lounge, and on-site Atlantis Sports Club & Spa. ... more less
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- Also Known As:
- Sheraton Ferncroft Hotel
- Sheraton Danvers
- Danvers Sheraton