I booked this room six months in advance with waterview balcony and a late checkout. We had to travel some distance and I work overnights. There was no way I was going to be safe to drive by 11 the next morning. I called on the way in and was told they would not honor a late checkout. When I said that was unacceptable I was disconnected, not one but three times. I gave my cell # the second time but there was no attempt to reestablish a connection. The front desk was unbelievably rude. I was told the slider was broken, so much for paying $30 more for the waterside and they had zero interest in compensation. I was then chastised by the head of housekeeping that they have other reservations and that's why they won't do a late checkout.. they attempted to charge my card without telling me how much. And then when I stated that was not what was quoted they claimed it was taxes which I suppose is possible. By the time I left the front desk I was humiliated, I felt belittled and totally taken advantage of. Any excitement in staying at the hotel was squashed and instead of relaxing I was more upset. Add to it a broken heat lamp, broken slider and cracked bathroom tiles, no thanks. Oh and do you think they asked how was your stay or thanks for coming on checkout, no. Just a snide comment about being the only people left in the hotel. Really? I don't need to pay over $200 a night for that kind of treatment. I'm not just disappointed, they took most of the enjoyment out of a weekend we had looked forward to for six months.
- Also Known As:
- Cohasset Harbor Hotel Cohasset