Dunkin' Donuts stores are franchised and different people run their stores a little differently than others. Some are indeed run better than others. I've been in several Dunkin' Donuts stores and have found some to be a pleasant experience, the employees polite and efficient and a few others, the employees not as polite or efficient or as adept at customer service.
But, the coffee is the same and most of the donuts are very good.
So, it's a good stopping place for a coffee, donuts, or something cold to drink.
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