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“Great Stay!”

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Hampton Inn Chicopee/Springfield
Ranked #1 of 5 Hotels in Chicopee
Certificate of Excellence
Reviewed July 23, 2013

My family recently had the pleasure to stay at the Hampton Inn, Chicopee. The front desk management and staff were accommodating and obviously well trained. The rooms were clean and the décor inviting. The housekeeping staff takes pride in their work and were always pleasant and helpful. The breakfast was great with plenty to choose from and the area clean and well maintained. We rented the meeting room which was set up perfectly for our needs. I had the opportunity to meet with Lori, the general manager and it is plain to see why the hotel runs so well! I would highly recommend this hotel to anyone staying in the area! Thanks again

  • Stayed: July 2013, traveled with family
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1  Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this reviewResponded July 24, 2013

Dear Guest,

Laurie is an asset to our company and her team is doing a tremendous job! Thank you for the positive feedback. I'm happy you enjoyed your stay with us! Please come visit soon!

Thanks,

Hershal Patel
Bk Investments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (534)
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408 - 414 of 534 reviews

Reviewed July 21, 2013

This Hampton has a great location with a solid team. My sleep was wonderful. The business center is well done. I will be staying here without a doubt next time I return. The breakfast was bountiful and nice. Great place to stay next time you are in Chicopee.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hampton
Thank scotthill146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this reviewResponded July 24, 2013

Dear Guest,

Thank you for your feedback. I'm happy you enjoyed our business center. Please come visit soon!

Thanks,

Hershal Patel
BK Investments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

Great room and rate! excellent service and staff. Small problem with bathroom door not closing completely. Also couldn't get NBC on the TV and missed SNL. But it was a rerun anyway. Overall,great experience!

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hampton
1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this reviewResponded July 24, 2013

Dear Guest,

Your comments have been noted about the minor issues. Please come visit soon!

Thanks,

Hershal Patel
BK investments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

My husband and I booked a group rate at the Hampton Inn Chicopee for our traveling wedding guests. We ended up needed around 20 rooms. From the time I dropped off our guest bags the day before our wedding to the time we checked out we received nothing but great service. The front desk staff was very friendly and the rooms were clean. All of our guests were pleased with their stay.

We had a few guests with some minor issues during booking with the hotel's previous manager however the new manager quickly resolved the issue and we didn't have any issues after that. Overall a wonderful experience!

  • Stayed: June 2013, traveled with friends
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1  Thank Aleda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this reviewResponded July 24, 2013

Dear Guest,

Customer service and a clean room are the staff's priorities. I'm happy to hear such great feedback. Please visit soon!

Thanks,

Hershal Patel
BK Investments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

Hampton Inn is always clean,courteous and friendly. We try to stay there whenever we travel. Breakfast can't be beat. The kitchen staff is always helpful. The indoor pool is great..even if it's raining you and the kids can swim.

  • Stayed: July 2013, traveled with family
    • Value
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Review collected in partnership with Hampton
1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this reviewResponded July 24, 2013

Dear Guest,

Thanks for the feedback. Hope to see you soon!

Thanks,

Hershal Patel
BK Investments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

Overall, we are pleased with the stay at the Chicopee/Springfield Hampton Inn. Although there are complaints listed here, they are minor ones. When rating $129.00 per night and the amenities offered against other hotels we have stayed at, I rate this hotel between average and very good. When we travel, the Hiltons and Hampton Inns are typically nice places to stay. Positive feature: The beds and pillows are really comfortable. One Suggestion: find a different location for the coffee maker instead of the bathroom. The bathroom counter is standard size and my wife and I need the space for our bath items. A couple minor complaints: 1. Room 105 bath tub must have had a very heavy person stand in it because the bottom has been sunken making it awkward to stand in the tub (feels like you have to stand pigeon toed so you don't slip). The water doesn't even completely drain, it stays pooled on the bottom. Need to move and turn carefully so I wouldn't slip. 2. June 30 there was no hot water for shower. Called the desk, they said they would check the boiler and suggested letting the water run and hot water should start. It eventually turned warm for 1 -2 minutes then went cold again. 3. There is no bar or hook to hang a wash cloth in the shower. I draped it over the shower head. The only other location was the safety bar, but it had black mold on the bottom.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this reviewResponded July 24, 2013

Dear Guest,

Your comments have been noted and will be addressed by the staff for room 105. I apologize for the inconvenience this may have caused you. I hope you will stay with us the next time you are in the area. Thank you for your feedback as it will make us a better hotel!

Thanks,

Hershal Patel
BK Investments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

Hotel was conveniently located and comfortable. Too much Fabreeze smell in room upon arrival. Pool small but adequate with small warm (not hot) tub in area. Breakfast self-serve bagels + muffins with toaster, waffle maker, fruit, cereal and a couple hot choices - pre-made scrambled eggs, sausage. Afternoon fruit + cheese +crackers in lobby.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Patricia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this reviewResponded July 24, 2013

Dear Guest,

Thank you for your feedback. Your comments have been noted. Please come visit soon!

Thanks,

Hershal Patel
BK Investments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Chicopee/Springfield

Address: 600 Memorial Dr, Chicopee, MA 01020-5019
Phone Number:
Location: United States > Massachusetts > Chicopee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Chicopee
Price Range: $135 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Chicopee/Springfield 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton Inn Chicopee Hotel Chicopee
Chicopee Hampton Inn

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