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“Wedding Guests Booked Here”

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Hampton Inn Chicopee/Springfield
Ranked #1 of 5 Hotels in Chicopee
Certificate of Excellence
Hartford, Connecticut
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wedding Guests Booked Here”
Reviewed July 5, 2013

My husband and I booked a group rate at the Hampton Inn Chicopee for our traveling wedding guests. We ended up needed around 20 rooms. From the time I dropped off our guest bags the day before our wedding to the time we checked out we received nothing but great service. The front desk staff was very friendly and the rooms were clean. All of our guests were pleased with their stay.

We had a few guests with some minor issues during booking with the hotel's previous manager however the new manager quickly resolved the issue and we didn't have any issues after that. Overall a wonderful experience!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aleda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, July 24, 2013
Dear Guest,

Customer service and a clean room are the staff's priorities. I'm happy to hear such great feedback. Please visit soon!

Thanks,

Hershal Patel
BK Investments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

523 reviews from our community

Traveler rating
    310
    147
    42
    15
    9
See reviews for
212
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120
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
SO. CAROLINA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2013

Hampton Inn is always clean,courteous and friendly. We try to stay there whenever we travel. Breakfast can't be beat. The kitchen staff is always helpful. The indoor pool is great..even if it's raining you and the kids can swim.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, July 24, 2013
Dear Guest,

Thanks for the feedback. Hope to see you soon!

Thanks,

Hershal Patel
BK Investments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binghamton, United States
1 review
Reviewed July 4, 2013

Overall, we are pleased with the stay at the Chicopee/Springfield Hampton Inn. Although there are complaints listed here, they are minor ones. When rating $129.00 per night and the amenities offered against other hotels we have stayed at, I rate this hotel between average and very good. When we travel, the Hiltons and Hampton Inns are typically nice places to stay. Positive feature: The beds and pillows are really comfortable. One Suggestion: find a different location for the coffee maker instead of the bathroom. The bathroom counter is standard size and my wife and I need the space for our bath items. A couple minor complaints: 1. Room 105 bath tub must have had a very heavy person stand in it because the bottom has been sunken making it awkward to stand in the tub (feels like you have to stand pigeon toed so you don't slip). The water doesn't even completely drain, it stays pooled on the bottom. Need to move and turn carefully so I wouldn't slip. 2. June 30 there was no hot water for shower. Called the desk, they said they would check the boiler and suggested letting the water run and hot water should start. It eventually turned warm for 1 -2 minutes then went cold again. 3. There is no bar or hook to hang a wash cloth in the shower. I draped it over the shower head. The only other location was the safety bar, but it had black mold on the bottom.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, July 24, 2013
Dear Guest,

Your comments have been noted and will be addressed by the staff for room 105. I apologize for the inconvenience this may have caused you. I hope you will stay with us the next time you are in the area. Thank you for your feedback as it will make us a better hotel!

Thanks,

Hershal Patel
BK Investments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, NH, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 1, 2013

Hotel was conveniently located and comfortable. Too much Fabreeze smell in room upon arrival. Pool small but adequate with small warm (not hot) tub in area. Breakfast self-serve bagels + muffins with toaster, waffle maker, fruit, cereal and a couple hot choices - pre-made scrambled eggs, sausage. Afternoon fruit + cheese +crackers in lobby.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Patricia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, July 24, 2013
Dear Guest,

Thank you for your feedback. Your comments have been noted. Please come visit soon!

Thanks,

Hershal Patel
BK Investments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los Angeles, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 30, 2013

The young lady who checked me in was very good in service - i wrote her name down, but left some of the paperwork on the plane- I checked in early Monday morning June 24th 2013 and the young lady was great. I stay in Marriott's for the last 20 years and this was very good service sorry don't the name of the person

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Abdul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, July 24, 2013
Dear Guest,

I'm happy to hear you had a positive experience at our hotel. Customer service is our priority. Please come visit soon!

Thanks,

Hershal Patel
BK Investments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, United States
1 review
Reviewed June 27, 2013

Upon arrival the staff was very friendly and helpful regarding all details of our stay. They remained that way for our entire stay, always asking if we were happy with our accommodations, our food, and was our room satisfactory? We felt as if we were on the "A" list for visitors. Would definitely return.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, July 24, 2013
Dear Guest,

We value all customer feedback. I'm happy to hear you enjoyed your stay with us. Our staff takes great pride in the hotel and customer service and a clean room are our number one priorities. Please come visit soon!

Thanks,

Hershal Patel
BK investments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Severn, United States
1 review
Reviewed June 25, 2013

Great hotel to stay in the hotel staff was wonderful. The checkin process was quick and the complimentary breakfast was good also. The room was well kept and clean. I was on a business trip and had a wonderful and would recommend familes and couples tp stay there also. The location was great it was in close proximity in the area I was attending my meeting. Close to restauranrs and shoppingin the area. Big Y grocery store is walking distance from the hotel.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Leonard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, June 26, 2013
Dear Guest,

We love guest feedback and I'm happy you enjoyed your stay with us! We look forward to having you back soon!

Thanks,

Hershal Patel
BK Investments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Chicopee/Springfield

Property: Hampton Inn Chicopee/Springfield
Address: 600 Memorial Dr, Chicopee, MA 01020-5019
Phone Number:
Location: United States > Massachusetts > Chicopee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Chicopee
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Chicopee/Springfield 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton Inn Chicopee Hotel Chicopee
Chicopee Hampton Inn

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