I was in town on a business trip and when I arrived there was a problem with my reservation, not a good start to my trip. The manager, Deb Conlon was completely ineffective in assisting to resolve the issue and clearly could care less. While she was very soft spoken the few words that she did mutter could only be interpreted as condescending. For a manager she lacks the basic customer skills and was complete ineffective!
Being a road warrior, reservation issues happen but I am used to the manager being empowered to resolve issues and not sweep them under the rug or making the customer feel like they are the problem. I was so pissed off I walked out the door and into the Marriott Hotel next door.
The Marriott is now my new home when traveling.
- Official Description (provided by the hotel):
- Our Chelsea hotel is conveniently located 3 miles from Logan International Airport, as well as 3 miles to downtown Boston. When arriving at Logan, please call us for a complimentary shuttle ride from the airport to the hotel. Our hotel features 180 newly renovated guest rooms. All of our guest rooms come complete with a 32 inch HDTV offering on-demand movies. Take advantage of our in-room welcome center complete with a coffeemaker, refrigerator, microwave, and complimentary bottled water. Don't forget we offer free parking as well as complimentary WiFi throughout the hotel. Take advantage of our indoor pool, whirlpool, and fitness center. Our restaurant, the Terranova Bar & Grille offers breakfast, lunch and dinner. End the evening with a night cap in the Terranova Lounge. ... more less
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- Also Known As:
- Wyndham Chelsea Hotel Chelsea
- Chelsea Wyndham