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All reviews social hour logan airport shuttle service full size refrigerator free shuttle great hotel complimentary breakfast separate bedroom living area rooms are modern room key clean hotel homewood suite an early flight next morning public transportation blue line
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Reviewed May 26, 2018

Hilton hotel did not deliver on their promise at this hotel. Hilton's brand is stated as: Our brand promise is to create surroundings where our guests can maintain their routines and feel at home. I just didn't happen here

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank lesliebT3051GZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle H, General Manager at Homewood Suites by Hilton Boston Logan Airport Chelsea, responded to this reviewResponded May 27, 2018

lesliebT3051GZ,
I would like to offer my sincerest apology. We fell short of yours and our expectations during your recent stay. Upholding our commitment and promise to make this right we have issued you a certificate for a free night stay. Again I apologize and I hope that we can welcome you back next time your travels bring you back to the Boston area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2018

Rooms were large and clean. Full size refrigerator, two stove top burners and microwave in each room. I did not order groceries, but there is a paper in the room you can fill out with your grocery request. You drop off the list with the front desk and they go shopping for you and deliver the groceries to the room. The breakfast is good, and the evening social is excellent. I used Lyft to go between downtown and the hotel. When compared to staying in the city, using Lyft from the hotel and back daily is still cheaper than $400 + a night for a smaller hotel in the city. I averaged around $30 a day in lyft rides, with the exception of riding back after a ball game from Fenway. If you avoid rush hour, the rates are cheaper, but it wasn't a big deal to me.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Aisha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2018

One of several Boston Logan airport Hilton Brands. This one is not right at the airport, like the Hilton and the Embassy Suites, Offers hourly shuttle. With 1/4 mile walk of Silver line 3, which goes directly to the airport T station and the South Station. Excellent evening food offerings, Very good breakfast. Good exercise facility. A good choice.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank sjtol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColwenHotels-MGMT, Guest Relations Manager at Homewood Suites by Hilton Boston Logan Airport Chelsea, responded to this reviewResponded May 21, 2018

Dear Guest,

Thank you so much for the 4 star rating and your comments regarding your recent stay at the Homewood Suites in Chelsea.
So glad you liked the shuttle service, breakfast and exercise facility. Your recommendation as a good choice is very much appreciated!
We know you have many choices when you select a place to stay, thank you for choosing us.
Feedback is key and we appreciate your time in commenting on the hotel.
Thank you again and we hope to see you real soon at any of our Colwen Group properties.

Sincerely

The Customer Service Team
Colwen Hotel Group

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Reviewed May 20, 2018 via mobile

I decided to look at airport hotels after seeing the terribly expensive prices in downtown Boston, and this hotel was wonderful! Our suite was very comfortable, the breakfast was very good, and the staff were terrific! We met the hotel manager, as she pitches right in to assist when extra help is needed at the front desk or in the dining room. She clearly sets an example for positivity, kindness, friendliness, and excellent customer service, as all the employees seemed to follow her lead. Be sure to check about the airport shuttle times, as it only runs once an hour. I highly recommend this hotel!

Date of stay: May 2018
Trip type: Traveled with friends
Thank R772KMbarbaral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColwenHotels-MGMT, Guest Relations Manager at Homewood Suites by Hilton Boston Logan Airport Chelsea, responded to this reviewResponded May 22, 2018

Dear Guest,

Thank you for the 5 star rating and comments regarding your recent stay at the Homewood Suites in Boston.
We so appreciate all the great positive comments regarding the room, affordability, and the great breakfast. We most especially appreciate the comments regarding the manager as you are right, leadership is all about setting examples. We will certainly share the comments with the team as we know how much they appreciate compliments. Thank you for noticing their hard work and dedication.
Feedback is key in our business in keeping us on our game, we will continue to strive to be the best in all we do.
We know you have many choices when choosing a hotel, we are thrilled you chose us and hope to see you again real soon.

Sincerely,

The Customer Service Team
Colwen Hotel Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2018

Great, cozy room. Stocked kitchen, comfortable living area separate from bedroom. Quiet, uneventful stay. Close to restaurants and a playground. Complete with pool and fitness center. Evening social menu changes daily during the week.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank angelacQ805TF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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