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“Never again..House keeping rushed us out before check out time” 1 of 5 bubbles
Review of BEST WESTERN PLUS Chelmsford Inn

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BEST WESTERN PLUS Chelmsford Inn
Ranked #1 of 2 Hotels in Chelmsford
GreenLeadersSilver level
Billerica, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Never again..House keeping rushed us out before check out time”
1 of 5 bubbles Reviewed May 19, 2013

I left this hotel very upset. I stayed here with my husband and 2 young children. I am not one to complain but we were told check out time was 12 noon. So we had our breakfast and was starting to get our things together around 10:30 is when the knocking started from Housekeeping. I very nicely asked her if 12 is still the correct time for checkout, she said "I guess so" and came back 10 minutes late! I told her we would be in the room another 40 minutes and once again...another knock 10 minutes later...By this time we were not happy and just wanted to leave so I said, we will be gone in 2 minutes....I grabbed change for the vending machine to get my daughter popcorn, opened the door and she was standing right there and says "I thought you said 2 minutes?" I said "I didn't realize we were being rushed to leave before checkout!!!! I was so mad, we pay for these rooms not to be rushed out in the morning, some people like to relax a little before they have to go on with their day after all the room is paid for. Never again!!!!

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Nadine052804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review, May 22, 2013
Nadine - I was very dissappointed to read that the actions of one of our housekeeping staff members caused you to leave the hotel earlier than you wanted to. I would greatly appreciate hearing from you directly at 978-256-7511 so that we can discuss it further and I can speak to the staff member directly. Again, please accept my sincere apology.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
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English first
Lake City, Florida
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

My parents and I booked two rooms at the Chelmsford Best Western Plus for a one night stay.
We stayed in adjoining rooms; one with a balcony and the other without. Each room offered non-smoking rooms with a king size bed, a sitting area,a mini frig, and coffee makers. The front staff was extremely friendly and offered ideas of where to eat in the area. The rooms were clean and
updated. We chose the hotel for its location to our destination. However, the easy access to 495 made our travel easier. I love the breakfast which offered a nice assortment of food for every taste. I would easily recommend this hotel.

Room Tip: The balcony was a nice touch on a beautiful May evening!
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank diverpolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review, May 22, 2013
I'm glad you and your family had such a great visit in Chelmsford and were able to enjoy the beautiful Spring weather on our balcony. I hope the trees in the courtyard/pool area were in bloom. I hope to see you again.
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Woburn, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 13, 2013

My wife and I stayed at this Best Western in Chelmsford during the blizzard of 2013 so she could be at work near the hotel that weekend. We chose it because of the location, but would choose it again just for the hotel. It way exceeded expectations. The room was immaculately clean, with bed, furniture and amenities very up to date and in excellent condition. Wireless internet access was reliable and speedy. However, the staff is what really set it apart. The front desk and the cleaning staff could not have been more polite or given better service. After the blizzard was over, I went out with the dreaded task of digging out the car. To my amazement, I found that John, the head of the Maintenance Department, had completely cleaned off the car itself and had dug wide paths on both sides of it. All I had to do was back up and go. This was after two feet of snow! I am still astonished by that. I offered him a tip and he refused. He finally relented and said he was going to do something for a good cause with it. That is the sort of person he is and the whole staff seems the same. You could not find a better staff at the Ritz. Stay at the Best Western Chelmsford and you will be in good hands.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review, May 2, 2013
Thank you very much for staying with us and your nice comments for our staff and property. We have an amazing staff and I am very proud to work with each and every one of them. Thank goodness the winter is behind us and maybe you can come by for a "get-a-way" weekend and enjoy dinner at Moonstones Restaurant/Lounge and relax in the outdoor swimming pool in the beatifully landscaped backyard. Thanks again and hope to see you soon.
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Tallmadge, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 19, 2013

We were there 9 nights and would stay 9 without hesitation. The front desk staff were amazing: they saved us money and got us a microwave for our room. Very clean room, lobby and cafe area. The breakfast cafe offered a nice assortment of breakfast food. Housekeeping responded to any special request with a smile. Sound proof rooms too!! If you are sleeping you do not even hear the shower. Great location near I 495 and a mile down Chelmsford St in either direction are stores and restaurants.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review, March 20, 2013
Thank you so much for sharing your feelings and experience while staying with us. Our entire staff tries very hard to ensure every guest has a pleasant stay and takes pride in our hotel and the customer service we provide. They truly appreciate the recognition for all their hard work. Thanks again for staying with us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Maine
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed February 9, 2013

I enjoyed my stay it this Best Western. It is in an easy to access location right of I-495. It has an amazing 5-star eatery right next door. The rooms were sizeable with outdoor balconies. The bathroom, like many Best Westerns, looks more like a prison bathroom. But it had a clean shower and good shower head. The heater did not have a thermostat, so it was difficult to regulate the temperature and sometimes too hot and stuffy. This hotel was a great value and the included breakfast had a couple of hot items.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jemclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review, February 11, 2013
On behalf of our entire staff I would like to thank you for allowing us to be your host during your recent stay in Chelmsford. Our goal is to exceed your expectations at every opportunity and I see we did except for some difficulty with the thermostat control of the heating unit. The new units we are installing have digital controls which will help eliminate this problem. Thank you again and I hope we'll see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sidney maine
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

We had occasion to stay here between Christmas and New Years and wish we could have stayed longer. Clean, neat, gracious and professional, I would stay at this Best Western again. Thank you for a peaceful and comfortable nights sleep!

Room Tip: I have no doubt all the rooms will be just as pleasant as the one we stayed in!
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marecmaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review, February 11, 2013
It was our pleasure to host your stay during the holiday season. We hope you get a chance to come back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, Pennsylvania, United States
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 18, 2012

This place was just perfect.After attending a funeral in Maine, we needed a place for a night.The staff was so helpful in getting us a comfortable room for my mother,brother,and me.They were even able to recommend a restaurant for us!

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank goaly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Chelmsford Inn

Property: BEST WESTERN PLUS Chelmsford Inn
Address: 187 Chelmsford St, Chelmsford, MA 01824-2307
Phone Number:
Location: United States > Massachusetts > Chelmsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Chelmsford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Chelmsford Inn 3*
Number of rooms: 114
Official Description (provided by the hotel):
This recently renovated, Three Diamond Massachusetts hotel in Chelmsford is a great choice for a stay in the New England area. The BEST WESTERN PLUS Chelmsford Inn offers guests comfortable accommodations with complimentary HOT breakfast buffet,free high-speed wireless Internet access,Keurig coffee makers and refrigerators in every room. Hotel amenities include an outdoor pool, fitness center, satellite television, free parking and a new restaurant/lounge - Moonstones for all to enjoy. Hotel banquet facilities are also available and are ideal for a special event or business meeting. With easy access to the highway, guests can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to the Boston Logan International Airport. Visitors shouldn't miss America's Industrial Revolution commemorated at the Lowell National Historic Park in neighboring Lowell, Massachusetts. Experience all the rich historical attractions that abound in the Boston and New England region while staying at the BEST WESTERN PLUS Chelmsford Inn- great accommodations and service at a great value. ... more   less 
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Also Known As:
Best Western Plus Chelmsford Hotel Chelmsford
Chelmsford Best Western
Best Western Chelmsford Hotel

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