My wife and I stayed here on April 27th and 28th. The place is beautiful to look at. The cottage arrangement is interesting to deal with, but by spreading out the rooms the plan succeeds and works well. This is New England and Cape Cod as one reads about in magazines and books.
Now the bad:
1) The hotel tries too hard and does not succeed. This should NOT be a Leading Hotels of the World hotel.
2) Upon arrival, there was huge confusion as to where to park in order to check in. After driving for 5 hours, the last thing I wanted was to struggle to find parking. The attendant asked me to park in an area that I bloked the driveway for one of the cottages.
3) Our cottage did not have adequate parking. There seems to be more rooms than a corresponding number of parking spots (either that or the Bostonians brought two cars each).
3) The restaurant has mediocre food and so is the breakfast buffet. Do not waste your time. On the plus side, the portions are large.
4) The housekeeping staff are dumb. On Saturday morning they rang the door. When I opened the door and asked them to come back later, they would not leave. On Sunday, they came by at 9:00, even though check out time is 11:00.
5) Check out time is 11:00, checkin time is 3:00. This is a really pathetic schedule. This is the only hotel I have ever stayed that has such a retarded and inconvenient schedule.
6) The house cleaning staff somehow managed to get our toilet clogged. On Saturday morning the toilet worked, when we went for breakfast and returned to the room to get our things, the toilet did not work. The house cleaning staff had cleaned our room. I complained and the issue was taken care off plau $100 were deducted from our bill. That clearly tells me that management knew of the issue but waited for us to call in.
Overall, it was a nice place to look at, despite the construction that is going on, but the service experience was truly a mixed bag. I would stay again at the rate wwe paid, about $240/night, but not at their peak rate. If they could not manage the service now that it is relatively off season, I can only imagine how confusing things are going to be at peak season.
Actually, there appear to be other nice places near by and in the town of Chatham.
- Official Description (provided by the hotel):
- Chatham Bars Inn Resort and Spa has been an idyllic Cape Cod family vacation retreat noted for its excellent service, fine cuisine and beautiful surroundings since 1914. The Inn is nestled near the heart of Chatham on 25 beautifully landscaped acres overlooking Pleasant Bay and the Atlantic Ocean. This world-famous turn-of-the-century landmark has a remarkable ambiance. The expansive lounge, front veranda and main dining room have been returned to their original grandeur, affording panoramic ocean views and gentle sea breezes. ... more less
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- Also Known As:
- Chatham Bars Hotel Chatham
- Chatham Bars Resort
- Chatham Bar Inn Cape Cod