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“Inflexible//Unfair practices”

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The Chatham Wayside Inn
Ranked #8 of 9 Hotels in Chatham
Certificate of Excellence
Stamford, Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Inflexible//Unfair practices”
Reviewed August 25, 2011

Despite the fact that a hurricane is coming and we offered to accept a credit they were totally inflexible and said we lose our money--3 night stay $1500.00 as they do not allow cancellations except if 21 days in advance.
We indicated we would come even at an off time so they would not lose the revenue. THey insisted if we did not come during the days we reserved even with a hurricane predicted we lose $1500--for 3 nights we reserved.

Stayed August 2011, traveled as a couple
Helpful?
9 Thank scott g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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241 reviews from our community

Traveler rating
    110
    73
    29
    14
    15
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51
122
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Southington, Connecticut
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 17, 2011

My family and I love Chatham (hence my moniker). We were unable to get a second night at our favorite hotel, Pleasant Bay Village last weekend and tried Chatham Wayside. We left feeling very much like a number in a somewhat empty environment.

The pluses: great central downtown location, very clean, nice decor in room, convenient restaurant and parking.

The minuses: this could be a Hampton Inn or a cruise ship - very sterile (hardly any artwork on walls) and unfriendly. I did a little "survey" where I noticed whether the front desk staff would say "good afternoon" or anything to greet me as I entered the lobby. No such luck.

We much prefer Pleasant Bay Village, where the manager and staff warmly greet us with a nice genuine hug and "hi Lynn!"

Chatham Wayside is not bad, it's just not the kind of environment we like.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
2 Thank ChathamLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed August 14, 2011

We had a wonderful stay and would like to return. Overall, this Inn has a lot to offer. Although the Inn appears to have undergone some recent upgrades to the rooms with floral decor and fabrics, there are a few things that really need upgrading, at least that was the case in the room we stayed in.

The Pros:

The Inn appeared to be very well-run. The front desk was always staffed, very friendly, and helpful. Check-in and out were hassle-free and efficient.

Our room was very clean and had a lovely large private balcony, with comfy new chairs and a small table. The balcony faced Gould Park next door and we dined-in and enjoyed an old fashioned band concert from there one night.

The WIFI in the room was very fast, and we had no problem logging onto it.

The hotel was in an excellent location in the heart of town, within walking distance to shops, dining, and the beach if you don't mind a 20 minute stroll carrying your beach towel.

The informational binder in the room was very complete with plenty of detail regarding the area, including some info on Nantucket and Martha's Vineyard as well.

The "Wild Goose Tavern" had delicious food. We had the cranberry chicken salad sandwich and a turkey club wrap for lunch and really enjoyed the food and service. There were extra towels provided in the bathroom so we didn't need to ask for more.

Parking was free and easy to find in the hotel lot. The grounds were well-maintained, clean and attractive. The common areas of the Inn have been modernized and were attractive (a little misleading because the rooms were not as new looking as the lobby).


The Cons:

Our #1 problem with the room was with the bedding. The mattress and foam pillows had clearly seen the end of their useful service life. For the price, we expected a pillow-top or modern style 15" thick mattress. The mattress in our room was a flimsy old fashioned "Englander" hote/motel 8" thick mattress. It was not possible to roll over, without causing the other person to bounce around as if on a trampoline -- we got no sleep at all. The pillows were flat and provided little support. We loved the Inn but won't consider returning until the bedding is upgraded.

There were new wooden blinds in the room but they were completely useless for keeping out the sunlight in the morning. Sunrise is at 6:00 a.m. in August, so this was another problem that kept us from being able to sleep.

The third issue with sleep was the noise at night from what appeared to be furniture moving around downstairs. It appears that our room may have been over the dining room of the tavern and furniture was dragged around in the middle of the night to clean the floors after the restaurant closed.

There was no coffee maker or tea in the room, and the free morning coffee in the lobby was just ok.

Breakfast was not included with the room rate.

There wasn't a fridge in the room for keeping beverages and snacks cool (if there was, it was well hidden somewhere).

No desk in the room, and electrical outlets were mostly located behind heavy furniture so it was difficult to recharge cell phones and etc.

Our room had one small wastebasket in the bathroom and one small one in the room itself, which wasn't enough to hold empty water bottles, cups and newspapers. They really should have at least one more wastebasket.

The air conditioner is set to 71F and a note on it says not to set it below 70F or the unit will freeze.

The room keys were old fashioned metal keys, instead of more secure modern programmable key cards.

The bathroom was very clean and adequate, but appeared dated, with a single corian sink, limited counter space, and a fiberglass tubfitter style unit for the bath.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank GranolaGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manalapan, New Jersey
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 14, 2011

The Wayside is perfectly situated on Main Street, in the center of town surrounded by restaurants and shops. A short walk to beach and pool on premises make it an excellent choice for vacationers on Cape Cod. Would recommend highly.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank momdad123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 9, 2011

Stayed at the Chatham wayside Inn for the 4th time on 3 years I would say this visit was the best. Located in the center of town and always impeccable I think what stood out was the front desk woman. Very friendly and welcoming. The Inn was so quiet it was like a retreat for us. While we did not dine at the restaurant on premises it was busy!!!

Room Tip: We stayed in the Inn not the building out back.
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 8, 2011

I have stayed here before and been pleased but the last time i stayed here I realized about a half hour after I left that I had left a very nice pair of slacks in my room. The article of clothing was never turned in by the help involved in room service. The desk reseptionist(one of them) was understanding and said they had a strict policy regarding turning in belongings left behind. After dining out I returned for another try and the last 2 people I spoke with basically inferred I may have left them in my car and to look in my car again! Check your room before you leave and try not to check out in a hurry to make the deadline checkout time. It's not worth it.

Room Tip: Nice rooms but check your room thoroughly before you take off.
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  • Stayed September 2010, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank muff2314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 23, 2011

My wife and I recently enjoyed a two night stay at this beautiful inn. We are so glad we chose the Wayside Inn as everything was just wonderful. The lovely young woman at check in was very pleasant and helpful. Our room was very pleasant and spotless. We tried dinner one night at their restaurant and enjoyed it thoroughly. For convenience it doesn't seem like there could be a better location in Chatham. The shops in the area are great fun to browse through and it was a nice walk down to the lighthouse. This was our first trip to Chatham but it won't be our last. Chatham and the Wayside Inn have become a new favorite destination.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Vtmtns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chatham Wayside Inn

Property: The Chatham Wayside Inn
Address: 512 Main St, Chatham, MA 02633-2239
Location: United States > Massachusetts > Cape Cod > Chatham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Chatham
#6 Romantic Hotel in Chatham
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The Chatham Wayside Inn 3*
Number of rooms: 56
Official Description (provided by the hotel):
Set in the heart of the quaint seaside village of Chatham, Cape Cod, the Chatham Wayside Inn offers stylish accommodations, comfortable dining and outstanding service creating the perfect Cape Cod experience year-round. Chatham's strolling Main Street, an exclusive mile of boutique shops, art galleries, and restaurants, is just steps from your door. ... more   less 
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Also Known As:
The Chatham Wayside Hotel Chatham
Chatham Wayside Inn

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