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“Wonderful "Family" Hotel!”

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Boston Marriott Burlington
Ranked #4 of 8 Hotels in Burlington
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 29, 2013

Was at this Marriott, in Burlington, MA, for only one night...July 28th... with our sons, their wives, and our grandkids (4!... 8yrs & under). We had a fantastic time. Hotel has been undergoing some renovations, and some "reviews" were not favorable, but they couldn't have been nicer in getting us rooms together and the "pool" was all the entertainment the kids needed. Their "Shuttle Bus" to Burlington Mall for dinner at "Uno's" was easy and the kids loved that too. Our driver was very personable! Breakfast in Summer Winter was great....we all loved having the "Buffet" option...kids especially able to pick out their favorites and get "more"! We hope to do this again next Summer...if not sooner!!!! Thank you Marriott!

  • Stayed: July 2013, traveled with family
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Thank AlwaysGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marri0ttBurlington, General Manager at Boston Marriott Burlington, responded to this reviewResponded August 5, 2013

We are delighted you and your family were able to enjoy so much while staying with us. We are thrilled the kids were able to spend some time in the pool. Your kind comments are appreciated and we hope you have the chance to visit the Boston Marriott Burlington again.

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492 - 498 of 807 reviews

Reviewed July 29, 2013

A perfect stay but a small refrigerator in the room would have been useful, and in these times, free wifi should come with the room. Refrigerators can be obtained but only by paying an additional cost. Fabulous Sunday breakfast buffet! Ongoing renovations did not impede a quiet and comfortable stay. Great location near one of the more popular malls; easy access to everything, but car is needed.

  • Stayed: July 2013, traveled solo
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Thank Joyce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marri0ttBurlington, General Manager at Boston Marriott Burlington, responded to this reviewResponded August 5, 2013

We are thrilled you found the Boston Marriott Burlington to be a comfortable oasis! For any future stays, our Superior rooms include a refrigerator. We are happy you were able to enjoy breakfast in our restaurant Summer Winter. It would be our pleasure to welcome you back soon.

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Reviewed July 27, 2013

I stayed at this hotel July 1- July 4. Upon arrival a nice gentleman immediately helped me out with my luggage. Checkin was easy and my luggage was delivered to my room. The hotel is going under reservations right now but that did not cause any inconveniences or take away from anything at all. The hotel staff went as far as helping me out when I locked my keys in the car which they did not have to do but did anyway. Located right next to a hospital, a huge mall, numerous restaraunts, and anything else you may need like a nail salon or movie theatre. A non-smoking hotel which I love and that means every room smells fresh and clean =D
I would absolutely repeat and recommend this hotel with full confidence that you will share the same experience...

  • Stayed: July 2013
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1  Thank Leann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marri0ttBurlington, General Manager at Boston Marriott Burlington, responded to this reviewResponded July 29, 2013

It was a pleasure to have had you here and we can't thank you enough for your kind comments. Experiences like yours are what we strive to deliver to all of our guests at the Boston Marriott Burlington. We are centrally located to many area attractions and it is great you had the chance to explore the area. Thank you for your recommendation to others and we look forward to welcoming you back soon.

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Reviewed July 23, 2013

Stayed at Marriott, really friendly service, accommodating in every way. Tina at front desk and all staff really helpful. The shuttle bus is a great amenity also with very friendly drivers. Breakfast in Summer Winter was lovely and service was excellent. Some construction going on but didn't mind. Irish bar is a loss though. Pool and gym facilities great, especially liked the outdoor pool. Room was lovely and clean and housekeeping accommodated us in every way. Really looking forward to coming back!

  • Stayed: July 2013, traveled with family
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2  Thank irishshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marri0ttBurlington, General Manager at Boston Marriott Burlington, responded to this reviewResponded July 29, 2013

Thank you so much for your excellent review regarding your visit. We are happy you were able to enjoy the free shuttle service as well as your breakfast in our restaurant, Summer Winter. We are in the process of making enhancements to our property to provide our guests with a Marriott Great Room area to relax and unwind. We hope you have the chance to return once our improvements are complete. It was wonderful to have you here at the Boston Marriott Burlington and we look forward to your next stay.

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Reviewed July 21, 2013

First time to Boston, stayed at the marriot, some construction going on, but it didn't bother me. Restaurant food at winter summer was Excellent and QUICK.

friendly staff, some rude guests in the hallway with kids at 1045pm but that can happen anywhere and it stopped at 4 minutes.

Clean weight room and excercise room.

Lobby renovations in progress and new site plans look cool. Would stay again. Very comfy beds.

  • Stayed: July 2013, traveled solo
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Thank jpontillo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marri0ttBurlington, General Manager at Boston Marriott Burlington, responded to this reviewResponded July 22, 2013

We are delighted to learn this was your first stay with us at the Boston Marriott Burlington. Our property enhancements will give guests the opportunity to enjoy a great room area with seating, a lobby bar area and room to relax and enjoy some downtime. We are happy you enjoyed your meal in Summer Winter and thank you for your feedback. We look forward to welcoming you back soon.

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Reviewed July 13, 2013

I've been staying at this Marriott for roughly 24 years on and off, and I always found it to be top-notch in terms of service and amenities. It's never been the most cutting edge or high-end luxury, but they have always offered consistently attentive service, cleanliness, and a good night's rest. It was always a great spot for business travel. Unfortunately, that has all changed.

I recently hosted a team of colleagues at the hotel for three nights while attending meetings in the area. The experience was disappointing and borderline embarrassing from the start. The servce-first attitude was noticeably absent, and it sems like the hotel didn't miss an opportunity to disappoint.

The Lows:
- 3 out of 11 reservations (made as a group in advance) were incorrect
- When planning our event, we were never told that the lobby and one restaurant would be under major construction and inaccessible.
- One of my colleagues was assigned to a dirty room
- Hotel reservations were to include a daily breakfast voucher for each person - didn't happen, but "addressed" quickly. Still only 50% success ratio of accommodating the charges at check-out however.
- Charges and statements were incorrect at checkout.
- As a Platinum-level Rewards member, my room preferences were not honored or recognized, and I was assigned an ADA-accessible room without being offered an alternative. (Would not have bothered me at all were it not for all of the other issues with this event).

All-in-all, this stay/event was an extreme disappointment and didn't reflect well upon me in the eyes of my colleagues. There are numerous newer hotels in the area that I think I'll be trying in the future. This property is no longer worth the high premium that I've been paying for the Marriott-level of service and reliability.

  • Stayed: July 2013, traveled on business
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2  Thank medicalalert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marri0ttBurlington, General Manager at Boston Marriott Burlington, responded to this reviewResponded July 22, 2013

It is truly disheartening to read comments like yours as this is not the experience we expect for any of our guests. We regret any inconvenience you may have experienced while here. I will share your feedback with the team so we may look into and address any areas that did not meet expectations. We have noted our property enhancements on our website as well as posting our future plans in our lobby and I truly regret that you were not made aware of these updates when booking your stay. I thank you for sharing your concerns and we do hope to have the chance to welcome you back to enjoy the exciting changes we are making.

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Reviewed July 11, 2013

Great location not far from Minuteman NHP. They had a choice of an indoor and outdoor pool which made us happy, especially after that heatwave after the 4th of July. It was nice to cool down after a long hot day touring the park. Friendly staff, clean and quiet room all for a reasonable price. It was booked through Priceline so I was happy that I scored with this hotel.

  • Stayed: July 2013, traveled with family
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Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marri0ttBurlington, General Manager at Boston Marriott Burlington, responded to this reviewResponded July 15, 2013

We are delighted you enjoyed the central location of the Boston Marriott Burlington and were able to visit the Minuteman National Historical Park while visiting. It is great that you and your family were able to spend some time by the pool and I thank you for your kind comments regarding the team. When choosing to stay with us, we over multiple discount packages and you can find more information on our website. Thank you and we look forward to welcoming you back the next time you are in the area.

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Additional Information about Boston Marriott Burlington

Address: 1 Burlington Mall Rd, Burlington, MA 01803-4195
Phone Number:
Location: United States > Massachusetts > Burlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Burlington
#3 Romantic Hotel in Burlington
#4 Business Hotel in Burlington
#4 Family Hotel in Burlington
Price Range: $107 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Boston Marriott Burlington 3.5*
Number of rooms: 418
Official Description (provided by the hotel):
We are pleased to announce our hotel is undergoing a renovation. The hotel is fully operational during its current guestroom and facade renovation program. While all services continue, this project will enhance curb appeal and result in a brand new guestroom experience in Spring 2017. Discover a respite all your own at the recently renovated Boston Marriott Burlington. Luxurious new amenities, a result of our multi million dollar renovation of the lobby and public spaces, are offered to all our Burlington, MA hotel's guests. Choose your pleasure from our 418-room hotel, appointed with 14,570 sq. ft. of flexible meeting and banquet space, ideal for business travelers. Host parties, meetings and events in the Celebrate Ballroom, a stunning event space onsite. Unwind in our elegant lobby, offering an inviting fireplace, as well as a large communal table, bar, widescreen TVs, original artwork, and plenty of space to connect. Savor American cuisine, including natural, organic steaks and freshly caught seafood at Chopps American Bar & Grill. The Terrace at CHOPPS is a brand new outdoor space offering an open air option for groups and restaurant patrons alike. Reserve your stay online today, and start daydreaming about your next getaway at one of the leading Burlington, MA hotels. ... more   less 
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Also Known As:
Boston Marriott Burlington Hotel Burlington
Marriott Burlington
Burlington Marriott

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