We arrived well before a normal dinner time on a Wednesday and there were only 3 or 4 tables that were occupied. It took awhile for the server to appear, but once she did we thought we'd be fine. Nope. From the time we sat down to the time our meal was served was 55 minutes.
The server was pleasant enough but didn't seem concerned about how slow the food was in coming - maybe she's been there long enough to know that it's an issue and just didn't want to talk about it. When we asked for things, she was responsive, but never took the initiative to ask if there was anything else we needed.
The Caesar salad was the high point ... very crisp and tasty. The entree when it finally arrived (eggplant parm) was overcooked and crusty/black around the edges.
If it was the only place to eat I might try it again, but with plenty of other choices in the Burlington/Woburn area, I don't think I'll be going again.