We made a special trip from Middleboro, to at at the Maui in Brockton today. We shopped at K-mart, then ended up there for lunch. We had a new waitress. We've been customers at Maui since 1990, and have never had a waitress give us a hassle substituting one item for another. Sure, maybe there was an addt'l charge, but not just a plain refusal. When I ordered from the luncheon menu I asked to substitute subgum pork chow mein for chicken chow mein. An easy enough switch. The waitress asked the acting Manager and He refused. I went over to the counter where He sat, doing nothing, and asked Him what the problem was. He refused to budge. I even told Him I could get the same Chinese food at Yangtze China Garden just down Rt 18 from His store. He still would not budge. Then I said, "You realize what I'm going to do, right?" to which He replied, "No." Then I said, "I'm going to give you a bad review on Tripadvisor for your bad service." He said, "I don't care, do whatever you have to do." I ordered my meal as I was forced to by this gentleman. Paid $3.00 more. Tipped the waitress, who was guiltless, and here is the bad review. The Management and place stinks in my opinion.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.