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“small nice hotel”

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Holiday Inn Express Boston South - Brockton
Ranked #3 of 7 Hotels in Brockton
Reviewed August 25, 2012

The hotel is not in the best neighborhood, but they bring you and peak you up to the closest subway station. Small rooms but very clean, you have all that you need, even a safe in the room. Good breakfast, nice personal, I will recomended it if you want to go to NY and don't pay to much
You can walk to Brooklin from the subway station

  • Stayed: August 2012, traveled with family
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Thank Isamira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Director of Sales at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded September 13, 2012

Thank you.We at the Holiday Inn Express Boston-Brockton are pleased that you enjoyed your recent stay at our hotel. We hope your travel brings you back to the area soon and be sure to let us know so we can reserve your favorite room for you.

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144 - 150 of 162 reviews

Reviewed August 17, 2012

Property is located on a rise above an aged mall. This three-story hotel appears to have been fairly recently refurbished -- rooms updated with flat screen t.v.s, contemporary furnishings, carpeting and art, micro & frig, overstuffed chair, office chair and work station. Interior rooms look out onto a very appealing, well-landscaped and maintained courtyard.

Modest-sized indoor pool and exercise room included. Extremely spacious breakfast area with ample seating for complimentary breakfast, which is consistently expanded, at Holiday Inn Express. For those not keen on the complimentary breakfast, there is an IHOP located directly across from the entrance to the hotel.

Staff was very well trained and actually asked about our stay (many hotels avoid asking this question.)

Only negative is location of the elevator -- at the greatest distance away from the lobby.

  • Stayed: August 2012, traveled with family
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Thank Travelers-R-US-246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Director of Sales at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded September 13, 2012

Thank you.We at the Holiday Inn Express Boston-Brockton are pleased that you enjoyed your recent stay at our hotel. We hope your travel brings you back to the area soon and be sure to let us know so we can reserve your favorite room for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2012

We booked and paid through priceline. We were in the Boston area on an impromptu trip to see an ill friend, had no knowledge of the area. Learned afterwards this is not quite the best area!

The room was small but clean and neat. Water pressure is awful, almost unable to even take a shower! It was very noisy outside of our room and if you are a light sleeper this is NOT the place for you. You can hear everything! The breakfast was the average hotel breakfast. Free was nice. The back door let anyone in, no key card necessary!

It was across the street from an Ihop, which was subpar! But still easy.

A couple of days after we checked out we saw on our credit card statement they had billed US for the room. I called, they had to call me back after "investigating" the charge. Supposedly they accidentally billed us rather than priceline.

While I liked the room and the location I am not sure we would stay again.

  • Stayed: July 2012, traveled with family
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2  Thank Christy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded August 18, 2012

Dear Christy C,

Thank you for staying with us. We are pleased you liked your room accommodations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare

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Reviewed July 30, 2012

We had a room on the 3rd floor. There was some commotion in the hallway around 10:30 and then we had a stranger knocking on our door at 11pm. It was no doubt a mistaken room but that is when we noticed that the door didn't fit all that tightly in the frame and you could actually see out into the hallway through the space between the door and the frame. It felt very unsecure.

We were admittedly unfamiliar with Brockton and booked online so did not know what kind of area Brockton was. We saw the property had a security guard who came down the hall shortly after the knock on the door. And then the next night there was a police car outside but we didn't see any incidents.

The shower had no pressure at all. It only dribbled out so finally had to wash my hair using the tub faucet that had plenty of pressure. The front desk clerk quickly dismissed the situation blaming it on the city's water pressure which didn't make sense to me since the tub consistently had plenty of pressure and at night the shower head worked just fine.

The rooms were nicely furnished and clean and we found the hotel conveniently located right off the freeway.

  • Stayed: July 2012, traveled with family
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2  Thank JuliOinChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded August 13, 2012

Dear JuliOinChan,

Thank you for staying with us and for taking the time to write a review. We are pleased to read you found our location convenient, your room nicely furnished and clean. Please accept my apologies for the unusual condition of the shower. I have documented your comments about security, rest assured this will be looked into. While we understand that your stay was not 100% satisfactory, we hope that you give us another chance to make your stay as best as it can be.

Again thank you for your review and staying with us.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed July 7, 2012

First of all this is now a Holiday Inn Express. After reading all of the reviews I must say I was quite frightened that I had won this hotel on Priceline. I tried my hardest to get out of the reservation but I ultimately had to bite the bullet. This hotel has done a 180 from what is described in the previous reviews. The lobby looks brand new with a very nice water feature. The rooms must have been done over. They are clean and sizable. The layout of the hotel is annoying, you have to walk down a long corridor to get to the elevator. There seems to be plans for an outside gathering area, we could see the landscaping work. There is also a small indoor pool that my boys said was clean & warm just small. They also had a very nice small fitness center adjacent to the pool. All in all I was pleasantly surprised.

Stayed: July 2012, traveled with family
Thank Randilizm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Director of Sales at Holiday Inn Express Boston South - Brockton, responded to this reviewResponded October 18, 2012

Thank you.We at the Holiday Inn Express Boston-Brockton are pleased that you enjoyed your recent stay at our hotel. We hope your travel brings you back to the area soon and be sure to let us know so we can reserve your favorite room for you.

Again thank you for your review and staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2012

Hotel was very clean, even the pool area. But each room has 2 adjoining room doors in it, and you can hear the tv, conversations, and snoring with no problem! There was a girl walking up and down the hall cursing and yelling after midnight, and the staff couldn't have cared less. The elevator is at the opposite side of the lobby, so you have to hike up and down the hall depending on where your room is. There is a mall, I hop, and food store across the street which was nice, but the area isn't the greatest. 20 minutes away from beaches.

Room Tip: Bring ear plugs!
See more room tips
  • Stayed: June 2012, traveled with family
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2  Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2017 via mobile
Google Translation

Stayed: September 2017, traveled solo
Thank BICHONpaysdelaloire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Boston South - Brockton

Address: 405 Westgate Dr, Brockton, MA 02301-1819
Phone Number:
Location: United States > Massachusetts > Brockton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Brockton
Price Range: $103 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Boston South - Brockton 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Boston-Brockton has just completed a $1.5 million renovation. The renovation included a complete overhaul of the guestrooms, public areas, exterior facade and landscaping. Additionally, new management has been assigned to improve overall guest satisfaction. Situated at the entrance of the Westgate Mall, the hotel is immediately adjacent to Route 24 and Route 27. Thehotel's proximity to major routes and its location in a vigorously recovering market make it a prime destination for visitors." ... more   less 
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