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“good service”

Rail Trail Bike Shop
Ranked #5 of 11 Shopping in Brewster
Attraction details
Madison, Connecticut
Level 3 Contributor
15 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“good service”
Reviewed January 30, 2012

easy access from bike trail and courteous service. bike rentals and equipment repairs.

Visited July 2011
Thank Valerie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Level 5 Contributor
80 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
“Good, smooth experience with bike rentals.”
Reviewed January 5, 2011

I wanted to review this bike rental just because both workers were so helpful and I don't think I have every rented seven bikes before and had it go so smoothly. The gave us tips and what to look for on the trail and where to go. And also bringing the bikes back after they closed and not having to rush back was great.

Visited August 2010
Thank billgorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, MD
Level 1 Contributor
4 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Poor Customer Service and Broken Bikes!”
Reviewed November 23, 2009

We were only in Cape Cod for one night and we choose this bike rental shop because of it's later hours than other nearby options. We arrived at 4 pm and paid $25 each to have the bikes until closing. About 20 minutes into our ride the chain fell off my bike. We tried to fix it but the chain had literally snapped in half. We called the location and a bike mechanic came out to fix it. He took about 25 minutes to find us and another 15 to fix the bike. He commented that he had just fixed that bike this morning so apparently their bikes break quite a bit. By the time we were up and running it was time to head back to return the bikes.

We initially were not offered any compensation for this issue. We requested a refund for the broken bike and were offered a "rain check" entitling us to a free rental at a later date. Being in town for one night the rain check was essentially useless. We were told they have a no refunds policy. The mechanic clearly felt bad for us but told us the owner never gives out refunds and justified the broken bike by him "coming to rescue us". With a customer base that is likely 99% tourists it's probably easy for this company to get by with terrible policies and defective bikes.

There are a ton of bike rental shops in the area. Don't make the same mistake we did. Do not rent from the Rail Trail Bike Shop.

1 Thank RLee3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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