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Susan D
Plymouth, Minnesota

We left immediately after check-in

1.0 of 5 bubblesReviewed Jun 26, 2017
We looked at two rooms. The first had a heavy, smoke-like odor. The second had greasy tabletops; the upholstery was covered with crumbs and bits of paper, and the mattress on the pull-out couch was heavily stained and had cigarette burns in it. Summary: Filthy. Gave us the creeps. We left immediately.
Date of stay: June 2017
Trip type: Traveled with family
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Sonesta Simply Suites Boston Braintree, responded to this review
Responded Jul 11, 2017
Hello Susan D,

Thank you for taking the time to review our property. I’m very disappointed to hear about your dismay towards the poor cleanliness of the rooms. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain additional information regarding your stay. We look forward to serving you again in the future.

Regards,

Tracy V.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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36 - 41 of 270 reviews
Reviewed June 21, 2017

Had a wonderful recent extended stay at the Braintree Candlewood Suites. Excellent amenities, clean and great associates on the reception team. Was very pleased with the stay and easy access to the highways and accessibility to Boston,
The hotel and grounds were well kept and 5 stars for the employees went above and beyond regarding a reservation matter.
The full kitchen was well equipped and the staff has some great recommendations of restaurants that deliver. Would definitely stay again when in the area.

Date of stay: May 2017
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank NYCAlarmGal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 9, 2017

This was my first experience in an extended stay, and was pleasantly surprised. The front desk told me not to expect housekeeping for my two night stay, which was no big deal. The bed was great, the room was very quiet due to being well away from the freeway and mostly business travelers. Internet speed was great, The Candlewood Cupboard was well stocked, and the staff was great.
I'll be back.

Date of stay: June 2017
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank rporter8555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 6, 2017 via mobile

C for complete, clean and cool. Our room has a mini kitchen, with a set of cooking utensils, where you can prepare meals for the whole day. Wifi/internet connection is excelllent and hotel staff are friendly. It is also a few metres away from restaurants, coffee shops and other food outlets.

Date of stay: May 2017
Trip type: Traveled as a couple
1  Thank joey_writer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 24, 2017

totally convenient...responsive, competent staff, suites are well-equipped w/ kitchen facilities, a great conveninece store right on site, all chargeable to the room, exercise room, parking. the printer is actually easy to use and it works. wifi strength is good. I stay in hotels of 5 star int'l stature for 5 months of the year and this one has most of them beat in terms of service and convenience. My 3rd stay, every stay has been the same.

Date of stay: May 2017
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
Thank greg0ryfb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 8, 2017

We wanted to try out some other hotel other than extended stay this time since me and my colleague were supposed to stay in boston for around 3 weeks and were looking for a hotel with full kitchenette. this hotel is located a bit off the main road, but the location itself provides this hotel a unique setting. the rooms are spacious with sufficient separate space for doing the office work, and a full blown kitchenette.
The wash rooms are neat and the fantastic thing is the free full-fledged Gym. also, the washing machines are free and that was really nice of them.
The only thing that was missing was the complimentary breakfast and if that is provided, I dont think there is any competition to this hotel in this area in this category.

In fact, now Iam at that hotel only having come back three days back for another client visit. Good work by the hotel staff. the front-desk staff are really nice.

Date of stay: February 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Srinivasan R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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