Excellent first impression from my first time at a Hampton Inn. Though a frequent Hilton guest my main expectation was for clean and convenient - which was well met. What highlights this specific Braintree location?.... simply, excellent customer service. Management, front desk, service staff, housekeeping all engaging, helpful and interested in the customer. Welcome notes & towel "sulptures" from housekeeping add a personal touch. For extra requirements like getting couriers or holiday (Christmas eve) dinner reservations they provided extra, prompt assistance. Honestly, better service than I've received in some "full service" hotels. Breakfast buffet a good variety, 24/7 coffee service a bonus. Gym small, but serviceable; pool good for "short" laps. Jacuzzi closed during my stay. Laundry facility clean. Printer access good but some "restrictions" on biz center PC's internet access. Wifi very good.
I'll use Hampton Inn again. Braintree has set a high bar for other locations.
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- Also Known As:
- Hampton Inn Boston Braintree Hotel Braintree
- Hampton Inn Braintree
- Braintree Hampton Inn