We just returned from an overnight at this hotel. On Sunday morning our keys did not work due to battery failure. The maintenance man arrived shortly after our call and returned with a handmade metal tool with a wire sticking out of the end that would go under the door and loop around the inside handle to open it. After many tries, it didn't work. Soon the front desk agent who was on duty when we called arrived to try also. Soon it was decided to try to go through the outside window even though the rod was bolting the window shut. The maintenance man was able to open the window to enter the room and open the door. Another maintenance man was called to change the battery. From start to finish, everyone worked with a smile.
As I left the room and carried my suitcase down the stairs, another employee was at the bottom and came to carry it the rest of the way.
Upon check-out I was told (without requesting it) that $40 had been refunded to my credit card. All of the staff who helped to make our stay a most pleasant one should be commended for a job well done.
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- Also Known As:
- Holiday Inn Boxborough (i-495 Exit 28) Hotel Boxborough
- Boxborough Holiday Inn