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“Time for some updates”

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Courtyard Boston Billerica/Bedford
Ranked #3 of 3 Hotels in Billerica
Florida
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Time for some updates”
Reviewed November 15, 2011

The restaurant needs a complete overhaul. Time for new bath towels, no really. The location is convenient for my business trips.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scdriscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
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109
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • English first
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English first
Chicago, Illinois
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 14, 2011

I agree with previous reviewers. Poor service and poor front desk. Glad the staff made me feel miserable as well. Their channels print out don't match up to actual channels on TV. Items in the gift shop such as a bottle of water was warm. Just overall unpleasant experience. Hampton Inn down the road is better.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank InfoSecR0a4Warrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Billerica hotels

Sanford, Maine
1 review
Reviewed November 2, 2011

The only help thats was personable was one bar tender and the lady at the front desk. ALL other help was rude,of no help,did not do what was asked like more towels, extra blanket.Walk ways had not been shoveled it was 11:30 am. No one offerd help getting down dark staircases,over all i wouldnt let my pets stay there.

Room Tip: Service was not personable at all.Black out no one helped stairways couldnt see a thing . WAS 11:30...
See more room tips
  • Stayed October 2011, traveled with friends
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed October 6, 2011

There is something to be said about pure politeness. I don't care how nice your hotel is, if the front desk clerk doesn't even greet the customers and is rude. Even though I was the only person at the counter, the older gentleman at the desk did not reply to my "Good morning," and kept cutting me off as I tried to explain the nature of our reservation. He seemed as if he was annoyed that a customer appeared! The room was really nice, but the impolite behavior of the front desk clerk soured the entire experience.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, Vermont
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 19, 2011

We stayed here for two nights and were very disappointed! Although upon arrival our room was ready and the request for a high floor had been made, after entering the room it seemed as though houskeeping was either having a bad day, or just wasn't adequate! We found a newspaper on the stand from 5 days prior to our stay, that had clearly been read. Many large black hairs in the vanity sink, and in the bathtub! It was a little appalling. I definitly wouldn't be staying there again!

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Brittany1322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 12, 2011

Actually, this hotel is located in an industrial park. I suspect it is busy with business meetings and travelers during the week. On the Saturday night we stayed, it appeared nearly empty. We noted that folks in a wedding party were guests but I think that the wedding was held elsewhere. It was a drive (8 miles) to restaurants, stores, etc. We had a room with two comfortable queen beds. There was a mini-refrigerator in the room. The bathroom was a good size: not so small that you felt like a sardine, but not particularly large either. There was a flat screen TV, desk, chair, night stand, full length mirror, a sitting chair (not very comfortable, and stained), & a coffeemaker. Internet access was free (nice!) Hotel has an indoor swimming pool. Folks at the desk were friendly & efficient. The heating/air conditioning unit was loud (& annoying.) Overall, I wouldn't stay here again but, if you are in the area & get a good rate, it may be attractive to you.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lopo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 20, 2011

Staff from the Hotel were very helpful and customer oriented. They had ready advice for good restaurants and tips on traveling back to Boston. The rattling AC unit was the only negative.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ComputerTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Boston Billerica/Bedford

Property: Courtyard Boston Billerica/Bedford
Address: 270 Concord Rd, Billerica, MA 01821-3405
Phone Number:
Location: United States > Massachusetts > Billerica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Billerica
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Boston Billerica/Bedford 3*
Number of rooms: 210
Official Description (provided by the hotel):
Just a short drive from Boston, Billerica Massachusetts is among the nation's oldest cities yet offers the conveniences desired by modern travelers. Many local companies and Universities such as GE, Raytheon, Millipore and the University of Massachusetts Lowell are just a quick shuttle ride away from the Marriott Boston Billerica/Bedford. Enjoy spacious guest rooms equipped with free wireless Internet and flat screen TVs. Host your next corporate meeting or social event in our spacious ballroom up to 250 people. Explore Middlesex County where you will find the textile museums of Lowell, the Lexington Battle Green and Historic Concord as well as other world-famous sites all within a short drive. Travel Massachusetts and stay at the Marriott Courtyard Billerica/Bedford to be welcomed with warm New England hospitality. ... more   less 
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Also Known As:
Courtyard Boston Billerica / Bedford Hotel Billerica
Wyndham Billerica
Billerica Courtyard
Billerica Marriott

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