Went here with a friend on a Thursday night. The place was dead. There was a host at the door who seemed more into checking his cell phone than anything else, probably because he was bored. Though he eventually floated around the restaurant, checking in with guests, schmoozing. Not our style, but that's just us.
We had read some great reviews here so figured that it would be worth checking out. Meh.
The bartender tho pleasant, was not Italian and could not translate into words what some of the headings were on the menu. Of course, we did not expect him to BE Italian, but when working in an Italian restaurant or any restaurant for that matter, you should know your menu. Esp. the bar menu. If an establishment is going to present headings/names of dishes in another language and we are in an English speaking country, the English translation would be appreciated under the Italian description.
We are all for keeping it authentic, but let's be reasonable.
We asked about a featured cocktail on the menu and was told that they didn't have all of the ingredients for that item. This is never a good sign. I'm sorry, but if you have something on the menu, which we were told by our bartender/server that the menu was created EACH DAY, then you should have all of the ingredients necessary to execute said menu. Disappointing.
Ok. How about the wine....the wine list is somewhat limited and pricey.
The bartender then presented us with his "wine pitch" for the wine of the moment which was apparently his instructed duty, as we watched him also do this with a few other guests. Felt very car salesman-like.
The atmosphere was dark and the bar area was in a separate room from the dining room. I like it dark, but cozy, not just dark. We just weren't impressed with the feel of the place.
We shared two dishes; a half portion of the pasta with pesto (delicious, tho a dash of pine nuts on top, a basil leaf or something to make the presentation more appealing would have been a nice touch instead of just the papparelle tossed in the pesto) and a "traditional pizza", which was suppose to be just with cheese.
This "pizza" was about 8 inches around, 1/4" thick and pretty blah. Not bad, just blah.
When a member of the waitstaff brought out the food to us and I mentioned that we had asked for the traditional pizza, which should not have had olives on it (I had expressly asked about what was on the "traditional" and I was told just cheese, esp since I do not like olives), she gave us a blank stare and promptly turned and left, leaving the bartender to kind of deal with it. She could've said "oh, let me check on this for you" or "let me have them make you the proper dish that you had ordered". Instead, she said nothing. And then the bartender said "I had ordered it without anything because I heard you say that you didn't like olives...". Huh? We ORDERED the one without anything on it. From the menu. The one with the description of the pizza that said nothing but cheeses.
We then ordered cappuccino's and a cannoli. The cannoli was quite good. The bartender came back with two espressos in the enormous cappuccino cups and stated that the machine was broken and if we'd like the espressos' that they were on the house.
Um ok, but we'll need some milk. And then,...the espresso was cold! Bummer. We let the bartender know and he said that he would take them off of the tab. Still charged us for the dessert. *Sigh*
We were then given (complementary) very tini-tiny glasses of their homemade limoncello and homemade "basil-cello". Not even sure how to spell that! The lemon was great but the basil one was just kind of strange! Like a tiny shot of pesto in a cup. A sip was interesting but drinking more than that little bit would've been too much. I'll give them an A for trying to be creative with the basil, tho!
What has happened to customer service in some places I do not know. This place has a lot of potential but if you're going to hire a"GM", hire one who does his job; checks the menu, makes sure the staff knows what's what, make sure that everything is in working order like broken espresso machine's. etc. Unacceptable.
The pasta is freshly made, this was obvious. But it would take way more than a fresh dish of pasta to get us to return again.
The GM ( his title, as he shared with other guests frequently) barely looked up from his phone to wish us good night.
We won't go back not only based on this experience but the fact that the prices do not reflect the experience or the food/bar.
Sorry. We really wanted to like it!
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