At first, we shrugged off that the room smelled a little like wet dog... it was a rainy day, and we know this establishment is pet friendly. Then, my husband pull back the sheets of a "made" bed to find cat feces! When brought to the attention of the front desk, we were offered a 15% discount OR a change of room. When discussed with the manager the next day, no further resolution was offered... and he said that WE could call him back later in the day. Even in email correspondence later, not a single staff member apologized for the inconvenience... only that "your stay did not meet your expectations." WORST customer service ever piled on top of a huge sanitation & cleanliness concern.
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- Also Known As:
- Red Roof Inn Williamsport
- Williamsport Red Roof Inn