I recently found out about the Home2 Suites group because some friends and I were planning a trip to Philadelphia for a conference and trying to find something near the convention center. Naturally we stumbled across the Home2 Suites location there which is currently slated to open the end of August. Our trip is the end of January (2014) so we took a risk and booked a few rooms. Well, as much of a risk as it can be from two girls who are die-hard Hilton brand fans.
My friend and I were still a little unsure about the accomodations (was there enough room for everyone, what did it look like, etc.), so when my friend, who lives in New York, came for a visit, we called the Home2 Suites location near me to ask if we could possibly see one of the rooms. We were told they had a room available that we could check out, so we left her hotel (a Hampton Inn up the street) and headed over.
Once we arrived, we were immediately impressed by the decor in the lobby. We were also greeted by Kristen, who my friend also spoke with on the phone. Kristen let us into a room so that we could see exactly what we could expect from the Home2 Suites brand. Considering this room wasn't planning on being used and we were shown it with little notice on their part, I was extremely impressed by how clean and fresh the room, bathroom, and kitchenette were.
We came back out and chatted with Kristen for a bit about the hotel and were immediately impressed. Not only did she show us a room, she was extremely informative about the new hotels telling us how many locations currently existed and how many were planned, unique features about the hotels and what to expect from a stay.
My friend and I left feeling so much better (and so excited) for our upcoming stay, and that was mainly thanks to Kristen. I've worked in customer service for over a decade and I know how valuable an employee is that not only knows her brand, can make customers feel secure in their choices, and can also go above and beyond to win over potential customers.
- Official Description (provided by the hotel):
- Our brand new Home2 suites is conveniently located right off I-95, in the business district, near White Marsh Mall and The AVENUE. All guest rooms are full live-in suites which include a spacious living area, 42-inch LCD TVs, and a kitchen. You can do laundry for free while you exercise at our Spin2Cycle or go for a swim in our saline pool. We provide free high speed internet and breakfast. ... more less
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