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“Epic Failure”

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Hilton Garden Inn Waldorf
Ranked #2 of 12 Hotels in Waldorf
GreenLeadersPlatinum level
Reviewed November 3, 2010

This hotel looks great and it is clean. But the staff was dismal. After many problems with room keys, and them loosing my credit card info twice I was loosing my patience. I was traveling with colleagues and they called my colleagues rooms to get a credit card to have for incidentals even though I had specified I would handle all incidentals
It was a mess. Also we chose this hotel because it had good reviews for business travelers. It had slow or no internet the entire time we were there. I fell behind on work and had to call clients and explain to them why they did not have proposals.
I will not say here again. If you have business to conduct stay far away from The Hilton Garden Inn in Waldorf.

Stayed: November 2010, traveled on business
1  Thank wvbusinesstraveler5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 - 506 of 506 reviews

Reviewed July 18, 2010

My hubby and I spent 3 nights at this hotel as we were in town for a friend's wedding. This hotel just opened in April and was SO nice. The decor is modern, but not cold. When we walked in our room it still smelled new - much nicer small than some old must hotel rooms! The bed was comfy and the bathroom was nice. It was very convenient that the room had a mini fridge and microwave. It was nice to have cold waters after a long day.
When we booked the room we also received a free breakfast. It is a mix between a continental and a cooked to order breakfast. You order your cooked to order items (eggs, omelet, pancakes and french toast) but then help yourself to everything else. They had cereals, fresh fruit, yogurt, belgian waffles, toast, bagels, muffins and danishes. Great way to start your day!

  • Stayed: July 2010, traveled as a couple
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1  Thank krisLOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2010

I had a great experience here. The hotel is new, the place was clean and well maintained. The staff was polite and helpful. There is plenty of shopping and eating in the area for you to enjoy. Easy to get to anywhere in the DC area. The only issue was there was no way around a car accident on the main hwy into DC that slowed traffic to a crawl.

  • Stayed: May 2010, traveled on business
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Thank muckman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2010

New HGI that I was told just opened on 4/15. Needless to say everything is very nice and clean. Service was also very good but you could tell they were still unfamiliar with some things and still in a learning mode. Very friendly and helpful though.

Only bad thing was I needed to print something the morning of checkout but their print system in the biz center was not functioning. They were going have to contact the supplier.

Breakfast was good and also great service.

Highly recommend!!

  • Stayed: May 2010, traveled on business
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Thank Plasticsguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2014
Google Translation

Room Tip: Nos toco el 2do. piso, no tenemos queja, el baño me encanto!
  • Stayed: May 2014, traveled as a couple
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Thank Dolly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this reviewResponded June 15, 2014
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Additional Information about Hilton Garden Inn Waldorf

Address: 10385 Odonnell Pl, Waldorf, MD 20603-7287
Phone Number:
Location: United States > Maryland > Waldorf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Waldorf
Price Range: $133 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Waldorf 3*
Number of rooms: 130
Official Description (provided by the hotel):
At a Glance:> 45 minutes to downtown Washington DC and Ronald Reagan National Airport> 1 hour to Baltimore/Washington International Airport> Close to St. Charles Town Center Mall> 2,865 sq. ft. of event space and complimentary 24-hour business center> Complimentary WiFi and 37-inch flat-screen TV in all guest rooms> Complimentary 24-hour fitness center, heated indoor pool and whirlpool Access Washington, DC and suburban Maryland attractions including the White House and National Mall from Hilton Garden Inn Waldorf. Whether you’re in town for business or leisure, enjoy great shopping and dining at the St Charles Town Center Mall next door. Surrounded by attractive landscaping, this hotel in Waldorf, MD offers spacious guest rooms with all the comforts of home, including a 37-inch flat-screen TV, complimentary WiFi and Garden Sleep System® beds. Hold business events in one of three meeting rooms supported by the complimentary 24-hour business center with WiFi and secure PrinterOn® remote printing. Enjoy a daily cooked-to-order breakfast in the Great American Grill® restaurant at this hotel in Waldorf, MD or visit the 24-hour Pavilion Pantry® and pick up snacks, drinks and ready-made meals. Relax in the heated indoor pool and whirlpool, or exercise in our complimentary 24-hour fitness center or from the comfort of your room with a Stay Fit Kit®. ... more   less 
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Also Known As:
Hilton Garden Inn Waldorf Hotel Waldorf

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