Never would I take the time to fill out a review, I'm always on the the road traveling, I've stayed at the "W" to the Hilton from the the Gaylord and so forth. But tonight I came across a problem! I tried to make a reservation using my reward points since I'm such a frequent "stayer" and the system was down! They told me to call back in 30 min..... So I did and the system was still down! I briefly told the young and very beautiful lady at the desk "Nanda Regalia" the situation and continued with my conversation on the phone with quest services, I sat at the bar and then was greeted by a gentlemen by the name of "Victor" who fixed me a Premium cocktail and was extremely nice, even though I had a attitude because I was on hold. Before I could take a second sip of my cup "Nanda" Approached me with her business card with my hotel reservation made using my reward points!!! Operator picks up and says how could I help you... Lol I said don't worry about! These people were unbelievable nice fast and friendly. I admit I had a attitude and was rude, but they kept there composure and kept it professional!!! I just wanna thank and apologize to Victor and Nanda! Thank you so much for you Professional attitude you guys are
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- Also Known As:
- Hilton Garden Inn Waldorf Hotel Waldorf