Never would I take the time to fill out a review, I'm always on the the road traveling, I've stayed at the "W" to the Hilton from the the Gaylord and so forth. But tonight I came across a problem! I tried to make a reservation using my reward points since I'm such a frequent "stayer" and the system was down! They told me to call back in 30 min..... So I did and the system was still down! I briefly told the young and very beautiful lady at the desk "Nanda Regalia" the situation and continued with my conversation on the phone with quest services, I sat at the bar and then was greeted by a gentlemen by the name of "Victor" who fixed me a Premium cocktail and was extremely nice, even though I had a attitude because I was on hold. Before I could take a second sip of my cup "Nanda" Approached me with her business card with my hotel reservation made using my reward points!!! Operator picks up and says how could I help you... Lol I said don't worry about! These people were unbelievable nice fast and friendly. I admit I had a attitude and was rude, but they kept there composure and kept it professional!!! I just wanna thank and apologize to Victor and Nanda! Thank you so much for you Professional attitude you guys are
- Official Description (provided by the hotel):
- At a Glance:> 45 minutes to downtown Washington DC and Ronald Reagan National Airport> 1 hour to Baltimore/Washington International Airport> Close to St. Charles Town Center Mall> 2,865 sq. ft. of event space and complimentary 24-hour business center> Complimentary WiFi and 37-inch flat-screen TV in all guest rooms> Complimentary 24-hour fitness center, heated indoor pool and whirlpool Access Washington, DC and suburban Maryland attractions including the White House and National Mall from Hilton Garden Inn Waldorf. Whether you’re in town for business or leisure, enjoy great shopping and dining at the St Charles Town Center Mall next door. Surrounded by attractive landscaping, this hotel in Waldorf, MD offers spacious guest rooms with all the comforts of home, including a 37-inch flat-screen TV, complimentary WiFi and Garden Sleep System® beds. Hold business events in one of three meeting rooms supported by the complimentary 24-hour business center with WiFi and secure PrinterOn® remote printing. Enjoy a daily cooked-to-order breakfast in the Great American Grill® restaurant at this hotel in Waldorf, MD or visit the 24-hour Pavilion Pantry® and pick up snacks, drinks and ready-made meals. Relax in the heated indoor pool and whirlpool, or exercise in our complimentary 24-hour fitness center or from the comfort of your room with a Stay Fit Kit®. ... more less
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- Also Known As:
- Hilton Garden Inn Waldorf Hotel Waldorf