Below, is the email I sent to the manager over a week ago and I only received a $20.00 Credit on my room charge not to mention she could care less about what I had to say below, needless to say I hope this helps you in making your decision in choosing this hotel, for myself I will travel to the next state before staying here again!!
I have come there in the past with no problems however this trip was not pleasant at all. I brought my sons with me this trip and even though they wanted a hotel with a pool, this hotel is much closer to my father and has smoking rooms. I booked two rooms one double non smoking and one king suite smoking. Upon my arrival 11pm friday after 4hours drive, first there was no parking, then my smoking room was not book very pissed about that and was told no rooms were available. After settling in, come to find out the refrigerator was broke and my husband had to store his insulin in a ice cup. I am not sure what happened to the great service here however as a travel agent and parent, I do not plan to come back upon my next visit to my father in MD. I would rather travel much father for better accommodations. The young lady at the desk was very apologetic however this was not the service I expected the main reason we selecting your hotel was the smoking rooms and I did not receive it.
- Official Description (provided by the hotel):
- The Sleep Inn & Suites® Upper Marlboro near Andrews AFB hotel in Marlboro, MD is just as restful as home, but better, in a location that makes it easy to travel; our hotel is near Interstate 495. This affordable hotel in Marlboro is also near: Andrews AFB Downtown Washington, D.C. Six Flags America Baltimore/Washington, D.C. The Show Place Arena & Prince George’s Equestrian Center Prince George’s Sports and Learning Complex Our Marlboro hotel offers a simply stylish sanctuary inspired by nature to refresh and relax. You can take care of business needs at the business center with access to a computer with Internet and copy and fax services. We also have a meeting room that can accommodate up to 30 guests for your next business meeting or social gather. Afterwards, relax with these Marlboro hotel amenities: Free deluxe continental breakfast Free WiFi Exercise room Free coffee 24/7 in lobby Free parking Our affordable Marlboro hotel offers warm, modern design elements in your guest room that will let you rest and unwind. Rooms include a TV, hair dryer, coffee maker, desk, iron, ironing board and refrigerator. Our entire Designed to Dream® experience at Sleep Inn & Suites Upper Marlboro near Andrews AFB hotel comes together in an environment that’s uplifting by design—to put a smile on your face and a spring in your step. Marlboro hotels like ours are the perfect location for any guest. Book now! ... more less
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