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“Needs higher standards”

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Holiday Inn Solomons Conference Center and Marina
Ranked #1 of 2 Hotels in Solomons
Waikoloa, Hawaii
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Needs higher standards”
Reviewed September 3, 2013 via mobile

The reception was unfriendly, which was a bad sign from the start. We stayed for a few days but did not get the complimentary breakfast as advertised on most days, and the restaurant would not honor the coupons the front desk provided on one morning. The waitress served coffee for other tables but not ours. At least she apologized. The balcony had to be cleaned and the refrigerator had to be fixed. The mirror in the shower was broken. The housekeeping staff did not restock the towels completely at least one of the days. The room needed good ventilation. I asked in particular for a suite with a nice water view but got just a sliver of a view. The wifi signal was weak. The door connecting our room to the next one was so poorly installed that we could hear the guy snoring or talking. The hotel must count on people not finding many other choices or its good location. Guests are not there to get staff to do their work and be made uncomfortable to be put in that position. There are mixed reviews for good reasons.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlohaWaikoloa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jdshepherd, General Manager at Holiday Inn Solomons Conference Center and Marina, responded to this review, September 8, 2013
I would first like to apologize for your experience during your recent stay with us. While this experience did not reflect it I assure you both our product and service standards are
superior. While we did fail you during your stay it is my hope to speak with you in more detail so that I can apologize by telephone, invite you back to stay with us and assure this does not happen to a future guest. I have sent you an email thru tripadvisor and my email address is jdshepherd@hisolomons.com. Again I apologize, Jeff Shepherd, General Manager
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336 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 3, 2013 via mobile

Took 10 minutes to check in behind someone who did not seem to understand how to do this. The clerk should have made him wait instead of all the people in line with reservations. Also cheap fitted sheet and no mattress cover. We woke up during the night on a bare mattress, probably in someone else's germs. Yecch.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikePsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jdshepherd, General Manager at Holiday Inn Solomons Conference Center and Marina, responded to this review, September 8, 2013
Thank you for taking the time to write a review of your recent stay with us. The 5 for value, location and cleanliness as well as the 4 for service are greatly appreciated. I apologize for the inconvenience you experienced as it related to your sheets during your stay and will review the bed making process with our entire housekeeping team. Again thank you and it is our hope we will see you again. Jeff Shepherd, General Manager
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Shohola, Pennsylvania
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 2, 2013

This was my second stay at this Holiday Inn. I can't say enough about the service and staff and their professionalism and assistance.
We attended for a family funeral and really stressed the staff to the max with the number of people and rooms. They couldn't do enough for us in getting adjoining rooms, extended stays and otherwise. Courteous and professional is the best description I can give.
The hotel has a good restaurant with a view and we enjoyed breakfast every morning watching the marina and activity on the waterfront..
Our hats off to this hotel and staff and look forward to another stay in the future.
Believe me, compared to the other really close hotels, this one is the best for location and service and quality.

Room Tip: Upper floors with a marina view, our courtyard view are the best.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jdshepherd, General Manager at Holiday Inn Solomons Conference Center and Marina, responded to this review, September 8, 2013
We thank you for the time you have taken to write a review of the Holiday Inn Solomons Conference Center and Marina. The recognition of our service team and their efforts is greatly appreciated. When ever the opportunity arises our entire team revels in the extra effort to meet and exceeds our guest’s requests. We look forward to your next stay with us. Jeff Shepherd, General Manager
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Baltimore, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 26, 2013

We stayed here for two nights while visiting Solomon's Island this past weekend. The hotel was clean and well maintained IMO. We had a King room with a pool view. Would have preferred a water view but we didn't mind as we weren't planning to spend a lot of time in the room. The staff that we met were friendly. We explored the grounds and found that we could rent Kayaks nearby and depart from the bank behind the hotel, so this was a huge bonus for us. We didn't get to experience the restaurant but we did order some of the food that was being grilled outdoors by the pool and enjoyed this with our beverages from the outdoor bar. The pool was gorgeous, but we ran out of time to fit in a swim. I liked the proximity to the shops and restaurants of Solomon's Island and would consider using the event facilities here for a large function. My only real complaint was that the water temperature in the shower in our room was impossible to stabilize and went from luke warm to scalding hot every few seconds. Also the pillows were flat, lumpy and uncomfortable. I'll bring my own next time.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jdshepherd, General Manager at Holiday Inn Solomons Conference Center and Marina, responded to this review, September 8, 2013
Thank you for taking the time to post a review of our property. We appreciate that you will be back and look forward to your next stay with us. The hot water issue you experienced during your stay with us has been corrected and are confident your next experience with it will be completely different. Again thank you, Jeffrey D. Shepherd, General Manager
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Coastal Delaware
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 24, 2013

We requested and paid in advance for a waterview room. The first room we were given essentially had no water view - but worse - the bathroom had not been cleaned properly. I won't go into details about what was running down the back of the toliet seat, but it was not pretty. The second room had a better view and a clean bathroom. It also came with a balcony, but it's not a place you would want to sit, it was dirty and the paint was peeling from the ceiling above. We also felt the overall cleanliness of the property was not up to standard - in particular the elevators. And while we love trees - so much of what could have been nice water views were obscured by trees. A careful pruning would really open up the views.

Room Tip: If you are paying for a water view, make sure you receive a water view.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beachboy9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jdshepherd, General Manager at Holiday Inn Solomons Conference Center and Marina, responded to this review, September 2, 2013
Thank you for your recent review of your stay at our property. I certainly apologize that your stay experience did not meet your expectations. Your input as it relates to our suite balconies have made us review our daily cleaning practices and the details behind them. We will certainly take a look at our current room views and will where we are able cut back any branches. I assure we can and do do a better job on a consistent basis. It is our hope that you will give us another opportunity in the future and would appreciate the chance to communicate with you in more detail. My email address is jdshepherd@hisolomons.com. Again I apologize and thank you for your input. Jeff Shepherd, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake Beach, Maryland
Level Contributor
79 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 5, 2013

Our room smelled so bad of smoke, I contacted the frnt desk. They offered to spray some deodorizer, which they never did, and would not transfer to another room, as they were full.
Our friends room did not have any water, they could not take a shower, and they were given
a $40. credit, hope Holliday Inn doesnt go broke over that one! The entire hotel is dirty
musty and and damp. The service is not even mediocre. The evening of a big event-obviously they knew, because they were booked, and they had one bartender, and it was his first night on the job! Drinks were so weak we had to order a shot on the side,just to add to them. The bar was packed w people, and they closed down at 10:00 on a Friday night.People then moved the party outside where there were no trash cans, so in the morning we were greated w and entire courtyard of empty beer bottles, and cigarettes. Just gross. They figure there is no competition so why bother!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nemosgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jdshepherd, General Manager at Holiday Inn Solomons Conference Center and Marina, responded to this review, August 11, 2013
Thank you for your recent review of our property. I certainly apologize for your experience with us. While our hotel is completely non smoking we do get an occasional guest that does choose to break the policy. Our housekeeping team is quick to report and correct any time this might happen and apologize that we seem to have missed the smell in your room. We did not have any other reported loss of water in any of our other guest rooms it seems it was limited to your guest guest room room only and when our maintenance team checked the room the next day they could not duplicate the problem. We will continue to check that guest room in hopes of identifying the problem. We did have a bar tender training that along with one of our more experienced bartenders, our standard pour for single shot mixed drinks is 1.5 oz and will certainly review this with all of our bartenders. The only bar outlet that we close at 10pm is our outdoor Afterdeck bar, the reason being a local noise ordinance and respect for our guests with rooms in that area. The standard closing time for Isaac's Pub on a Saturday in season is after midnight. It seems that after closing and cleaning our outside Afterdeck area on the night in question a group staying with us did utilize that area with personal food and beverage items, and yes did leave a mess. Once our staff was alerted in the early am it. Was immediately cleaned. Again I apologize and would certainly appreciate the opportunity to speak to you further. I can be reached at my email address jdshepherd@hisolomons.com. Jeff Shepherd, General Manager
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Washington DC, District of Columbia
1 review
Reviewed August 4, 2013

Good news first: I had an amazing weekend mini-vacation which I wholly attribute to splurging a little bit on the king suite with a waterfront view. I walked into the room and was blown away by the beautiful views and balcony!
Now for the bad: The service wasn't exactly horrible but... let's just say hotel staff could use a little refresher on basic customer service 101 - especially the restaurant. I sent back my sandwich as it looked like a dead fish. They sent us room service with NO condiments. We had to ask repeatedly for the special package that we booked and paid for. And, they brought us champagne with no ice bucket! Like, who does that???
So in general, we had a great time in spite of the lousy service.

Room Tip: If you have the extra money, splurge on the king suite. It's worth it.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jdshepherd, General Manager at Holiday Inn Solomons Conference Center and Marina, responded to this review, August 19, 2013
I would like to thank you for taking the time to post a review of your stay with us. I assure you we can do a much better job on the service end of your stay. Having said that I have sent you a follow up email in hopes of having you return again. We will use your comments as a training opportunity so that our guests in the future do not experience similar service issues. Again thank you, Jeff Shepherd, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Solomons Conference Center and Marina

Property: Holiday Inn Solomons Conference Center and Marina
Address: 155 Holiday Dr, Solomons, MD 20688-3150
Phone Number:
Location: United States > Maryland > Calvert County > Solomons
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Solomons
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Solomons Conference Center and Marina 3*
Number of rooms: 326
Official Description (provided by the hotel):
Find comfort & modern luxury at one of the most suitable locations in Solomons. Holiday Inn Solomons Conference Center & Marina. Positioned on Back Creek of the Patuxent River with its Naval Air Station, Wildlife Reserve & adjacent to Chesapeake Bay. A scenic one-hour drive from Washington, D.C. & Annapolis. Just 10 minutes from St. Mary's Airport, while Baltimore Washington International & Reagan National are both within a 90-minute drive. Walking distance to Calvert Marine Museum, Annmarie Gardens, & Spectacular Solomons Island Boardwalk. Just a short drive to State Parks, Historical Sites, & Lighthouse adventures.The Holiday Inn Solomons Conference Center & Marina is ideal for business & leisure travelers, featuring newly renovated spacious & decorative guest rooms & suites. You'll have room to work, relax & make the most of your day. Amenities such as high-speed Internet, work center, plush towels & luxurious bedding mean every night is a great night & every day starts right. Dip in our outdoor Jr. Olympic size pool (seasonal), sip at the Outdoor Marina Side Bar with access to Solomons Harbor Marina. Enjoy tennis & a fully equipped renovated fitness center. Meeting & Banquet facilities offer over 20,000 square feet of flexible function space that enhances business & social functions from small meetings or intimate dinners to weddings. When it's time to dine, enjoy an adventure at Isaac's Restaurant & Pub. The best is waiting for you at Holiday Inn Solomons Conference Center & Marina. ... more   less 
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Also Known As:
Holiday Inn Solomons Conference Center And Marina Hotel Solomons
Solomons Holiday Inn

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