The service at The Double Tree Silver Spring was the worst service I've ever received while staying at a hotel in the DC/Maryland area. I was there celebrating my 28 birthday & came with food, drinks & a nice size cake but from the time I checked in until the time I checked out the service was just bad. The room was very small, didn't have a mini fridge microwave or anything. If I had a question for the front desk staff they weren't helpful at all. They didn't make me feel WELCOMED AT ALL!!!! I had to find valet on my own to store my bags for me. There was no where for me to store my birthday cake besides my room. I asked for a late check out at the time of check-in & was informed to call down in the morning. I called down to the front desk that morning requesting a later checkout & was informed that the latest I could check out was 12pm. The service was really bad & the employees were not knowledgeable abut their job at all. I recently stayed at the Homewood Suites directly across for my sons birthday & had the best time. From the time I checked in until I checked out all of the employees were very helpful & knowledgeable of their job. We stayed in a suite which had the living room area, a nice king sized bed, kitchen & pull out couch. My kids played in the pool that night & the morning before check out. Any questions or concerns I had were addressed & taken care of right then. I didn't have to search for valet by myself & just feel like I had to do a job that I was not getting paid to do. I asked for a later check out & was given the time of 2;30pm. The rooms their were much bigger & the people literally had more to clean but didn't mind at all. It really was a great experience. I will NEVER RECOMMEND OR STAY AT THIS FACILITY AGAIN. I was a paying customer that was treated as if I DIDN'T MATTER AT ALL! The staff needs more customer service training & should be more knowledgeable about their job. GREAT IDEA GONE WRONG....NEVER AGAIN!!!!!!
- Official Description (provided by the hotel):
- Our DoubleTree hotel in Silver Spring, MD is located near a lively entertainment district, the Metro Red Line commuter rail, and Interstate 495/Capital Beltway. Walk or take our hotel shuttle to the restaurants, shops and entertainment venues in downtown Silver Spring, or ride the Metro commuter train - only two blocks away - to Washington DC. Discover Silver Spring's pedestrian-friendly downtown. The hotel is close to the American Film Institute's Silver Theater, Round House Theatre, Discovery Communications, FDA, NOAA, Howard University, NIH and Walter Reed. Stay within 45 minutes of Washington National Airport and the Baltimore/Washington International Airport and Washington Dulles International Airport. The DoubleTree by Hilton Hotel Washington DC-Silver Spring features modern guest rooms and suites, each with complimentary WiFi, work desks and natural stone bathrooms. Upgrade to a suite for a deluxe private room, separate living area, and walk-in closet. Maintain your exercise routine in our heated indoor pool and fully equipped fitness center. ... more less
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- Also Known As:
- Hilton Silver Spring
- Silver Spring Hilton