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“Nice hotel, clientele so so”

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Holiday Inn Express Washington DC N Silver Spring
Ranked #8 of 12 Hotels in Silver Spring
Reviewed April 25, 2013

The rooms were very nice, beds comfortable, decent breakfast with eggs. The hotel staff was very nice and helpful as well. I found the hotel a bit further from the Silver Springs Metro train to DC than I would have liked, the neighborhood ok but not stellar, and some of the other clientele at Comfort Inn a bit rough around the edges, shall we say. Good hotel for the price.

  • Stayed: April 2013, traveled with friends
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Thank njtraveler52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this reviewResponded April 28, 2013

Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we will address all matters.Our hotel staff look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 - 189 of 315 reviews

Reviewed April 25, 2013

At check in, the desk clerk advised I had 2 reservations. I advised her I only made a single reservation for 1 room for 2 adults. She indicated she understood and proceeded to check me in.

The room was small, the bed was located only about 18-24 inches away from the air conditioner. The air conditioner had been fitted with a plastic adapter which forced the stream of air to blow directly onto the bed in the area where your head rested. I awoke in the morning with a sore throat (no surprise).

In the morning, while in the breakfast area, I noticed two Comfort Inn supervisors observing the breakfast service. I related to them the poor ergonomics or the plastic modification shield blowing the stream of cold air directly onto a sleeping person's head. One of the supervisors proceeded to try and justify the setup, then asked me point blank to go onto the Comfort Inn and/or TripAdvisor websites and give them an outstanding rating - ?? (No chance)

Two days later, I discovered Comfort Inn had billed my credit card for both reservations, 2 different room numbers, even after I pointed out the mistake when I checked in. It required 3 telephone calls to get a credit for the duplicate billing.

My advice - stay clear of this one !

  • Stayed: April 2013, traveled as a couple
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1  Thank The_Lizard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this reviewResponded April 28, 2013

Dear Guest,

We value your opinion and appreciate your business. Please contact our General Manager for your inconvience and we apologize that your stay was not legendary.

Our hotel will be addressing all matters concerning your guest experience. I hope you give us another chance to "win" your business.

Thank you for your comment and your concerns,


Eugene Morris Jr
VP of Operations & Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

This is nicely renovated hotel with easy access to DC. Every staff member (especially Kiran!) I spoke with was eager to help and met me with a smile on their face. I will definitely be back next time I have business in DC.

Stayed: April 2013, traveled on business
Thank E_H881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this reviewResponded April 25, 2013

Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013 via mobile

My wife an I stayed here while visiting Washington DC because we earned some free nights with the choice hotels credit card. It was close enough to the Metrorail to walk, but their doorman happily shuttled us daily. Great kid. The room was nice and clean. It had even been updated. The young lady at the desk, Jennifer, I think, was very helpful, and made us feel very welcome and appreciated. Don't count out Silver Spring if visiting DC. There is all sorts of good food near the hotel and it's in a pretty good area. Good breakfast in the morning.

  • Stayed: April 2013
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Thank 2Ltim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this reviewResponded April 13, 2013

Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

My husband and I stayed here for 4 nights on our recent trip to Washington DC. because it was convenient to a family home where the rest of our party stayed. It is also convenient to the metro (shuttle service provided) for those who don't want to drive into DC. The staff were all friendly and more than helpful. The room was clean with a coffe maker, fridge and microwave that met all our needs. The breakfast room was well stocked but a bit small on days when a large group was in attendance. We would certainly stay here again.

  • Stayed: March 2013, traveled with family
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Thank JDBehson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this reviewResponded April 9, 2013

Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

Nice renovation, This is the best comfort inn I ever stayed in, hotel was very clean and staff was very friendly including manager(Harry).
I have never been to Maryland before it was my first time, I was kind of surprise to to city such well up-kept. They also have shuttle so if you want to get around silver springs its very convenience to get around to eat or shop,

Thanks

  • Stayed: March 2013
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Thank Avani P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this reviewResponded April 7, 2013

Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

I stayed at the Comfort Inn, Silver Spring for the first time with the Discovering Democracy field study group (Milton, WI) late in March 2013 and am VERY GLAD to have become acquainted with the motel! The hospitality expressed by the staff - each and every staffer I communicated with - with helpfulness and friendliness. The breakfast each morning was more complete than I have experienced in my many travels to various hotels/motels. Donna put icing on the cake with her friendliness each morning. Once I learned the location of the Silver Springs Metro station and got acquainted with the downtown from the motel, I was impressed by the convenient location of the motel. The Shuttle on weekdays is very helpful. Disappointed no shuttle on weekends (Sat & Sun). I am looking forward to being back again... the sooner the better...

  • Stayed: March 2013, traveled on business
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Thank JohnE277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this reviewResponded April 7, 2013

Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Washington DC N Silver Spring

Address: 7990 Georgia Ave, Silver Spring, MD 20910-4860 (Formerly Comfort Inn Georgia Ave/DC Gateway)
Phone Number:
Location: United States > Maryland > Montgomery County > Silver Spring
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Silver Spring
Price Range: $105 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Washington DC N Silver Spring 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
127 Newly Renovated Guest Rooms & Public Area's as of December 16, 2014 Complimentary Deluxe Hot Breakfast Restaurants & Lounge's within walking distance Interior Corridors, Two Elevators & every guest room has a Microwave & Refrigerator 4 blocks from Metro Station Complimentary Shuttle(7am-9pm/Mon-Fri) Valet & Self-Parking available($10 a day) Bus Parking is Free for Groups Free Fitness Center & Business Center Stay with us to earn & use your IHG Rewards any where in the World & with us Free Wireless & Cable High Speed Internet ... more   less 
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Also Known As:
Comfort Inn Georgia Ave/Dc Gateway Hotel Silver Spring
Silver Spring Comfort Inn
Silver Spring Ramada
Ramada Silver Spring

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