At check in, the desk clerk advised I had 2 reservations. I advised her I only made a single reservation for 1 room for 2 adults. She indicated she understood and proceeded to check me in.
The room was small, the bed was located only about 18-24 inches away from the air conditioner. The air conditioner had been fitted with a plastic adapter which forced the stream of air to blow directly onto the bed in the area where your head rested. I awoke in the morning with a sore throat (no surprise).
In the morning, while in the breakfast area, I noticed two Comfort Inn supervisors observing the breakfast service. I related to them the poor ergonomics or the plastic modification shield blowing the stream of cold air directly onto a sleeping person's head. One of the supervisors proceeded to try and justify the setup, then asked me point blank to go onto the Comfort Inn and/or TripAdvisor websites and give them an outstanding rating - ?? (No chance)
Two days later, I discovered Comfort Inn had billed my credit card for both reservations, 2 different room numbers, even after I pointed out the mistake when I checked in. It required 3 telephone calls to get a credit for the duplicate billing.
My advice - stay clear of this one !
- Official Description (provided by the hotel):
- 127 Newly Renovated Guest Rooms & Public Area's as of December 16, 2014 Complimentary Deluxe Hot Breakfast Restaurants & Lounge's within walking distance Interior Corridors, Two Elevators & every guest room has a Microwave & Refrigerator 4 blocks from Metro Station Complimentary Shuttle(7am-9pm/Mon-Fri) Valet & Self-Parking available($10 a day) Bus Parking is Free for Groups Free Fitness Center & Business Center Stay with us to earn & use your IHG Rewards any where in the World & with us Free Wireless & Cable High Speed Internet ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Hotels.com, Priceline, Travelocity, Orbitz and Odigeo so you can book your Holiday Inn Express Washington DC N Silver Spring reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Georgia Ave/Dc Gateway Hotel Silver Spring
- Silver Spring Comfort Inn
- Silver Spring Ramada
- Ramada Silver Spring