I ate one weekday morning at the Courtard Cafe. I tried to order eggs "a la carte", but the Ethiopian immigrants working as waitresses had a hard time communicating, and after I sat down, I was presented with a check for the full buffet, something like $12.99. Eggs a-la-carte are and have been available at courtyard cafes for the 13 years that I have been patronizing them, and they are roughly $3-4.00
What was much more disturbing was the unbelievable attitude of the restaurant manager, who seemed to think he was in a debating class, refuting everything I said and becoming argumentive. It was stunning to experience this sort of conduct in a courtyard.
I complained to the front deskabout the price for a plate of eggs; the breakfast was "compted", but I never did get a chance to finish my eggs: they were whisked away while I spoke with the desk person.
I don't subscribe to the theory of "The customer is always right," but this was way over the line, an attempt at humiliation.
- Official Description (provided by the hotel):
- The Courtyard hotel in Silver Spring, MD, is located in the middle of an exciting new mixed-use redevelopment project encompassing four city blocks in the heart of Downtown. This inside-the-beltway hotel offers everything you need to work and play, including free high-speed internet access, iPod docking stations, luxury bedding and an array of business services. Located just across the street from Discovery Communications' worldwide headquarters, this Silver Spring, Maryland, hotel is readily accessible by car and mass transit, and is recognized as a vibrant addition to the community. Guests will enjoy a bounty of retail, dining and entertainment opportunities- all within easy walking distance from our downtown Silver Spring hotel. Some of the major corporations and businesses nearby include the American Film Institute's Silver Theater, Round House Theatre, Discovery Communications, FDA, NOAA, Bethesda Naval Medical Center, and Walter Reed Hospital. We look forward to you welcoming you to our hotel suites in Silver Spring, Maryland ... more less
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- Also Known As:
- Courtyard By Marriott Silver Spring Downtown Hotel Silver Spring
- Silver Spring Courtyard
- Silver Spring Marriott