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“Good location, but disappointed in hotel” 2 of 5 stars
Review of Homewood Suites Silver Spring

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Homewood Suites Silver Spring
Ranked #3 of 12 Hotels in Silver Spring
Certificate of Excellence
Amherst, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good location, but disappointed in hotel”
2 of 5 stars Reviewed October 13, 2013 via mobile

I stayed at this location during a recent business trip to the DC area. I chose this hotel for the convenient location and easy access to Baltimore, Downtown DC, and the Beltway. Other than that, I was completely disappointed with the actual property. The front desk staff were unfriendly, and even rude when I checked in. The valet staff is slow, even when calling for your car 15-20 minutes ahead. The rooms are okay, a bit shabby and run down in the bathroom and kitchen area. Even the hallways need some updating (stained carpets, broken ice machine). In the future, I would rather drive a bit more out of my way and stay somewhere I feel more comfortable.

Stayed October 2013, traveled on business
Helpful?
Thank vps5c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana S, General Manager at Homewood Suites Silver Spring, responded to this review, October 20, 2013
Thank you for your comments regarding your recent stay at our hotel. Please accept our apologies for not meeting your expectations. We have addressed the issues you brought to our attention with our staff for immediate attention. Again thank you for your comments and we hope you will again visiti us when you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 reviews from our community

Traveler rating
    172
    131
    63
    31
    15
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
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  • Any
English first
Silver Spring, MD, United States
1 review
3 of 5 stars Reviewed September 30, 2013

Location is very good. Other than that not great value for the money spent. Parking is not free $15/day. Not very kid friendly... Dinner was alright.. Breakfast was almost same everyday. Staff were allright. I needed a place where we could cook if we had to.. Kitchen utensils were not that great.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Sikchya U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana S, General Manager at Homewood Suites Silver Spring, responded to this review, October 7, 2013
Thank you for your comments regarding your recent stay at our property. We will looking into the comments you made regarding breakfast. Thanks for staying with us and we look forward to your next stay with us. Alana Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed September 24, 2013

The room itself was clean with the pool area and workout room also clean and well stocked. However breakfast in the morning was a bit of a disappointment. I have stayed here in the past so it was particularly disappointing to see they had sausage for breakfast every single day I was there...and I stayed a full week. The eggs had some weird green garnish that caused them to taste funny and they had the same flavor nutri grain bars every day. The pancakes were hard and inedible most of the time. It seems this place lost its creativity from previous stays as they would have scones...bacon and french toast sticks in my previous stays. Very disappointing to say the least.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Phil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana S, General Manager at Homewood Suites Silver Spring, responded to this review, October 13, 2013
Thank you for your comments regarding lyour recent stay at our property Your comments regarding our breakfast are appreciated and we are taking steps to eliminate these issues. Alana Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kailua, United States
1 review
4 of 5 stars Reviewed September 24, 2013

Great place if wanting full kitchen and lots of room. I had complaints about the bathroom layout (no towel racks and no mirror for getting up close and personal) but overall this is a clean quiet place. The included breakfast was quite good. The lobby layout is strange with 2 different service desks depending on which hotel you are staying at. Be sure you are in line at the right one!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Donald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana S, General Manager at Homewood Suites Silver Spring, responded to this review, October 7, 2013
Thank you for your comments regarding your stay at the Homewood Suites in Silver Spring.
We have noted your comments regarding our breakfast and will do what ios necessary to improve. We look forward to seeing you again in the near future. Alana Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, United States
1 review
1 of 5 stars Reviewed September 17, 2013

The hotel did not smell very good in general. Very distinct smell of old cigarettes. The temperature in the room was very inconsistent. Water did not immediately work several times during my stay. The laundry facilities provided can barely be called working. It cost me about $20 for one load of laundry. $2 each for detergent, fabric softener, washing machine, and dryer. Pulled my clothes out of the dryer and they smelled awful and were not even close to dry. So I had to do the whole thing again! Giant waste of my time and a very profitable scam being run by the hotel. The driveway and parking at this hotel is a joke! The parking situation at the hotel could not be any more annoying. The entryway for the hotel consistently had twice as many cars as it could handle and of course it costs $15 for that mess you call overnight parking! Needless to say, I wont be staying at this hotel again.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Tyler Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana S, General Manager at Homewood Suites Silver Spring, responded to this review, September 22, 2013
Thank you for your comments, as discussed we have addressed the issues and look forward to seeing you again. Alana Smith General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, FL, United States
1 review
5 of 5 stars Reviewed September 17, 2013

Fantastic Hotel. Great service from the staff. Very attentive. Was in Silver Spring on business and the only thing my team thought wasn't perfect was breakfast and manager's reception. We wished we had had the Hampton Inn's breakfast with Omelettes and Waffles. The manager reception was a light dinner (delicious the two nights we had it) and beer and wine. Small thing to gripe about was that there was no bar with cocktails for the reception as in other Homewood Suites or Embassy Suites. Again, no biggie. Stay here. You won't be disappointed.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Byron V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana S, General Manager at Homewood Suites Silver Spring, responded to this review, September 22, 2013
Thanks for staying with us, we look forward to your next visit. Alana Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
83 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed September 15, 2013

This hotel is in an area that is near shopping, restaurants and the subway. The staff were helpful and nice. The rooms are very small (when using the sleeper sofa...it is almost impossible to walk from the bed to the kitchen area. The breakfast was OK....I have had better quality at other Homewood Suites. The lobby is very small....but clean. The bed was hard as a rock!

Next time in the area....I will check out alternate accommodations.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank RondaJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alana S, General Manager at Homewood Suites Silver Spring, responded to this review, September 18, 2013
Thank you for your comments and we look forward to your next visit. Alana Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Silver Spring

Property: Homewood Suites Silver Spring
Address: 8728 Colesville Rd, Silver Spring, MD 20910-3902
Phone Number:
Location: United States > Maryland > Silver Spring
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Silver Spring
#3 Business Hotel in Silver Spring
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Silver Spring 3*
Number of rooms: 200
Official Description (provided by the hotel):
The Homewood Suites by Hilton(R) Silver Spring hotel provides suites with fully equipped kitchens and complimentary internet access, complimentary breakfast and dining options, and a fitness room and heated indoor pool and whirlpool. Whether you're staying for a few days, weeks or months, our hotel will make you feel at home. Located in pedestrian-friendly downtown Silver Spring, this extended stay hotel is only three blocks to the Silver Spring Metro station and just steps from restaurants, shops, theaters and nightlife venues. Ride our local shuttle to nearby businesses such as Discovery Communications, the American Film Institute, United Therapeutics and the Food and Drug Administration. The hotel is also close to the Washington DC metro region's Filmore Club/Live Nation, National Mall and Smithsonian Institution Museums. ... more   less 
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Also Known As:
Homewood Suites Silver Spring Hotel Silver Spring

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