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“Hotel is under renovation because it is outdated”
Review of Quality Inn

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Quality Inn
Ranked #13 of 14 Hotels in Salisbury
Paducah, Kentucky, United States
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Hotel is under renovation because it is outdated”
Reviewed March 18, 2013 via mobile

First of all, I want to say the staff of this hotel is outstanding. That said, the hotel is undergoing renovations that it sorely needs. The rooms are very outdated. Stairs only to second floor, no elevator. It is very affordable and maybe worth looking at in a few months when remodeling is done.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnsalisbury, General Manager at Quality Inn, responded to this review, March 22, 2013
Thank you for writing a review on Tripadvisor for us. We take this review as a positive because we feel that it reflects a true picture of the hotel as experienced by a real consumer. I do agree that the hotel is older and needs renovations and as you mentioned in your own words, that is exactly what we are undergoing. With the best location in the town, we will definitely benefit from these renovations once complete ( in about two weeks ). I apologize for any inconveniences you may have experienced because of these renovations and hope to have you back in Salisbury to stay with us in our newly renovated rooms. Thank you.
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129 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2013

Needs updated bad worst comfort inn I've ever been in! You cant even open the window because it was screwed shut! Dust all over. the hotel phone didn't even have address on it like every hotel! Co worker and I had to move the tv to middle of the room so we could both see the tv. No flat screen. Found a spoon while moving dresser/tv. Not worth the price. The lady at front desk was snippy! Ill Never stay here again. Only thing I can say good about this place is the location has plenty of places to eat around it.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fleeonfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnsalisbury, General Manager at Quality Inn, responded to this review, March 6, 2013
Thank you for your recent feedback. We really appreciate it. I would like to say one thing and that is we are going through a major renovation right now so there is going to be some dust issues etc. AS far as no flat screen televisions issue, we would like to say that we have new televisions that have just arrived and are being installed in the rooms. As far as front desk employees are concerned, they have been here for years and are trained to provide best customer service. We have front desk staff that has been here for 10 and 20 years and the only reason why they are still working here is because they provide BEST customer service. I feel that you had some inconveniences due to the ongoing renovations but once complete, we will have brand new carpets, furniture and beds. Thank you.
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Travelers are raving about these Salisbury hotels

boston
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 25, 2013

Stopped for a quick night stay with our dog. Friendly helpful staff. Door did not latch, outside door did not latch, so people could easily walk dog. Why stay in a room on a inside hall if the outside door is unlocked? Room was old, needed a good cleaning large cobweb under sink, very dusty chairs, beds comfy and clean. room smelled of mothballs!

Room Tip: Very good hot breakfast
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samsgramboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnsalisbury, General Manager at Quality Inn, responded to this review, February 27, 2013
Thanks for your recent stay at our hotel and thanks for your comments about your experience. I certainly understand your concern about the updating that needs to be done for our property. We are in the process of replacing the entire furniture as well as carpets and also getting rid of our older beds to replace with new serta perfect sleeper hotel beds. I apologize for some of the issues but would like to assure you that we maintain a very strict cleanliness standards. We invite you to visit us during your future visit to Salisbury and I am sure you will see the change. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
Reviewed February 22, 2013 via mobile

Price was a little more than we wanted to pay, but breakfast with home made eggs with cheese and waffles sure made is for it. Easy access from the highway, friendly staff and VERY clean rooms make it a great choice. Traveling with 2 little kids, you want the cleanest place possible, we did check some other places before choosing this one.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank novorosNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnsalisbury, General Manager at Quality Inn, responded to this review, February 23, 2013
Thank you very much for taking the time to post a review !!! We are glad that you enjoyed your recent stay with us and also enjoyed all the services we offer including the wonderful breakfast. We take pride in our breakfast and our younger guests always love our waffles as well as kids cereals. We have same front desk staff that we had 5 years ago and they know their stuff so check-in is always very smooth and fast. We look forward to having you stay with us again and when you come back, you will see our renovated rooms with new paint, new furniture, new carpets etc. Thank you again for the candid and honest review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 1, 2012

The hotel appears a bit worn. The microwave and refrigerator was nice to have, but, we had to unplug one to use the other. The front desk staff handled check-in efficiently. The lighting in the area where they served breakfast definitely needs an upgrade. It was REALLY dark at the end where they had the coffee set up. Breakfast items were fine. It is a security pet peeve of mine to have someone prop one of the side doors open with an orange traffic cone. I removed it and closed the door when we brought our luggage inside. Only to find it propped open again when we came back after dinner. The beds were comfortable. I think we will try other hotels in the area, as they are around the same price.

Stayed September 2012, traveled as a couple
Helpful?
Thank INSCNOW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnsalisbury, General Manager at Quality Inn, responded to this review, February 18, 2013
Thank you for your recent comments about our hotel. I understand that this is an older hotel but we have done everything we can to maintain the property and in fact, we are in process of a major renovation right now. We are in the process of replacing the carpets, removing the old wallpapers and applying a fresh coat of knockdown paint, replacing older furniture with new furniture and even getting rid of the older beds and replacing those with new queen size beds. We intend to finish all renovations by end of March and once renovated, it will be a brand new hotel with everything new.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, Pennsylvania
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 19, 2012

Second time we have stayed at this Hotel this year and although it may be slightly rundown the staff keeps everything clean and well stocked. Off the main road (Route 13) north of Salisbury the rooms have no road traffic noise and a well lit parking area. All the Staff were attentive and very friendly, wish I got their names to give them a shout out. The included breakfast was adequate and rooms, beds and TV were very good although dated. More firm pillows would be nice and the Business Center Computer really does need to be updated. Close to many Restaurant choices and Shopping.

Stayed October 2012, traveled on business
Helpful?
Thank Sofpaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 10, 2012

We were visiting Salisbury for the Seagull Century cycle weekend. This fact is important to note because most of the area's motels were already booked when we made our reservation at the Comfort Inn and all of the motels were overpriced for this weekend. The rooms here are somewhat rundown and when we arrived on a hot day, the room was steamy. The air conditioner should have been already on. The help at the front desk was wonderful! Very helpful and friendly, gave great restaurant recommendations as well as directions. Cleaning help was also good, but understaffed as at least one person called in sick on this busy weekend. We returned from the ride after 5pm to find that our room was in the process of being cleaned.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phyllis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 2701 N. Salisbury Blvd., Salisbury, MD 21801-2144 (Formerly Comfort Inn)
Phone Number:
Location: United States > Maryland > Salisbury
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 14 Hotels in Salisbury
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Comfort Hotel Salisbury
Comfort Inn Salisbury
Salisbury Comfort Inn

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